Proven customer service expert with experience at Macdonald's, adept in cash
management and fostering customer satisfaction. Excelled in maintaining composure
under pressure, ensuring a welcoming environment, and enhancing dining
experiences. Demonstrated reliability, active listening, and problem-solving skills,
contributing to a professional and efficient service atmosphere.
AVAILABILITY
Weekdays:
Monday to Thursday-Full day
Weekends:
Saturday and Sunday -Full day
Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
Assisted with day-to-day operations, working efficiently and productively with all
team members
• Enhanced client satisfaction by addressing concerns promptly and providing
exceptional service.
• Generated additional sales opportunities with upselling and cross-selling
techniques.
• Expanded customer base through cold calling, networking, and relationship
building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits,
and competitive advantages.
• Increased repeat business by fostering trust-based relationships with key accounts
through regular communication.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to
individual needs.
• Provided feedback from customers to product development team, influencing
future product enhancements
• Maintained a clean and organized workspace, promoting a welcoming
environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy
periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major
issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Operated cash register for cash, check, and credit card transactions with excellent
accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain
accuracy.
• Answered questions about store policies and addressed customer concerns.
Customer Satisfaction
Reliability and punctuality
Patience and composure
Cash Handling
Cash Management
Customer Focus
POS System Operation
Refund handling
Payment Collection
Problem-Solving
Customer Assistance
Cleaning and sanitizing
Active Listening
Excellent Communication