Arshdeep Singh

• Improving customer experience by presenting TELUS' goods and services, resulting in increase of 28% in upselling.
• Enhancing client retention as a result of efficiently handling consumer questions and complaints.
• Working together with sales team to routinely hit and surpass sales goals.
• 25% of inquiries were successfully converted into RGUs (Revenue Generating units), which made significant contribution to department's revenue targets.
• Transactions were processed accurately and swiftly, ensuring excellent service levels even during busy hours.
• Actively listening to customers' demands and strategically questioning them to determine their needs, then offering solutions to maximize client satisfaction.
• Regularly attending product knowledge and training events to stay up to date on the newest trends and technological advancements in the telecom sector.
• Using Microsoft Excel to develop inventory tracking spreadsheets.

• Providing access control in/out of the facility, as well as within restricted areas of the facility.
• Monitoring and responding to incidents identified around the property, including on cameras.
• Conducting patrols of the facility, monitoring for risks such as unlocked doors, blocked entrances/exits, mechanical issues, hazardous materials, and general security breaches.
• Responding to alarms and emergency calls for assistance.
• Investigating and reporting any irregularities that are identified throughout the course of duties.
• Monitoring patient safety, documenting and reporting incidents as required.