ARSHDEEP RANDHAWA
Toronto,ON
Summary
Highly motivated individual with excellent communication skills, attention to detail, flexibility, and technical knowledge seeking an entry-level role to improve customer satisfaction, build relationships, and drive business success. Proven track record in managing large volumes of inbound calls and maintaining satisfactory customer relationships. Proficient in CRM systems with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Paragon Security
Toronto, ON
05.2023 - Current
- Greeted members and visitors with a warm and welcoming approach, assisting them with the intake process and providing translation/interpretation services as needed.
- Answered telephone inquiries and directed incoming calls appropriately to ensure efficient communication.
- Managed access control duties, including contractor ID verification and visitor eligibility checks.
- Provided orientation on safety protocols and services available on-site; monitoring cctv cameras.
Customer Service/Cashier
Tim Hortons
Toronto, ON
03.2023 - 06.2024
- Answered telephone inquiries and directed them to the appropriate department.
- Managed cash handling and financial reconciliation, ensuring accuracy in transactions.
- Trained new hires in customer service protocols and safety standards.
- Performed administrative duties such as data entry for sales and inventory management, as well as maintaining inventory of office supplies.
Customer Service/Cashier
Dairy Queen
Toronto
03.2023 - 06.2024
- Greeted customers and assisted them with their orders, answered telephone inquiries, and managed incoming orders efficiently.
- Handled cash transactions and ensured accurate financial reconciliation.
- Developed customer service training rules for new hires and oversaw their progress.
- Performed administrative tasks, including data entry for daily deposits and inventory management.
Visa Counsellor/Customer Service Representative
prabvisa.com
Punjab, India
08.2021 - 11.2022
- Provided support throughout the immigration process, offering translation/interpretation services as needed.
- Answered telephone inquiries and facilitated communication with clients via phone, email, and in-person.
- Provided clients with an orientation to immigration services and financial advice.
- Verified eligibility for language assessments and identified client needs to streamline the process.
- Trained candidates for IELTS and provided administrative support, including managing client appointments and maintaining records.
- Performed data retrieval and supported the preparation of program statistical reports, ensuring accuracy and completeness
Education
Business - General With Finance, Project Management, Human Resource, And Macroeconomics - Business Administration and Management
Northern College, Pures Campus
Toronto, Ontario08-2024
Secondary Education - Commerce with additional subject IT
D.A.V Public School
West Bengal08-2021
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook), and Internet search engines
- Accountable
- Excellent Presentation
- Interpersonal Communication
- Conflict resolution techniques
- Relationship-Builder;Team Player & Leader
- Problem Solving
- Analytics
- Python
- Multitasking
- Administrative Assistance
- Astute Time Management
- Investigation documentation
- Improvement-Orientated
- Customer Service
Certification
- Business Etiquette for the Modern Workplace
- Time Management Fundamentals
- Administrative Professional Foundations
- Financial Basics Everyone Should Know
- Enhance Your Productivity with Effective Note-Taking
- Communication with Teams
- Asserting Yourself, an Empowered choice
- Individual Security Guard License
- Standard First Aid with CPR and AED
- Workplace Hazardous Materials Information System (WHMIS)
Timeline
Security Officer
Paragon Security
05.2023 - Current
Customer Service/Cashier
Tim Hortons
03.2023 - 06.2024
Customer Service/Cashier
Dairy Queen
03.2023 - 06.2024
Visa Counsellor/Customer Service Representative
prabvisa.com
08.2021 - 11.2022
Business - General With Finance, Project Management, Human Resource, And Macroeconomics - Business Administration and Management
Northern College, Pures Campus
Secondary Education - Commerce with additional subject IT
D.A.V Public School
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