Arshdeep Multani
Penticton,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Relief Manager
Public Storage
02.2022 - 09.2023
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
Customer Service Representative
Red Wing Shoes
01.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Advisor
Concentrix For Oculus
01.2020 - 12.2021
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
Education
BBA - Business Administration
University of Fraser Valley
Abbostford, BC 12.2021
Skills
- Paperwork Processing
- Incident Reports
- Facility Supervision
- Sales Techniques
- Data Entry
- Account Updating
- Call Management
- MS Office
- Consultative Sales
- Complaint Resolution
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Affiliations
- BC Security License
Timeline
Relief Manager
Public Storage
02.2022 - 09.2023
Customer Service Representative
Red Wing Shoes
01.2022 - 02.2023
Technical Advisor
Concentrix For Oculus
01.2020 - 12.2021
BBA - Business Administration
University of Fraser Valley
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