Arshdeep Kaur
Lower Sackville,NS
Summary
Dynamic professional with a proven track record at RBC Insurance, excelling in customer service and complex problem-solving. Enhanced customer satisfaction through strategic initiatives and streamlined workflows. Skilled in data analysis and client engagement, fostering team collaboration and continuous improvement in service delivery.
Overview
10
10
years of professional experience
Work History
Life and Health Services Associate
RBC Insurance
10.2023 - Current
- Implemented streamlined workflows to enhance customer service response times.
- Conducted thorough analysis of client data to ensure compliance with regulatory requirements.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Improved team collaboration by initiating regular coordination meetings.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Dispatch Team Member Volunteer
RAI Dispatch
01.2023 - 10.2023
- Coordinated timely dispatch of shipments, ensuring efficiency and accuracy in delivery schedules.
- Monitored real-time tracking systems to optimize routes and reduce delays in transportation.
- Communicated effectively with drivers and clients to resolve issues and enhance service quality.
- Assisted in training new team members on dispatch protocols and operational procedures.
Food Service Supervisor
Subway Sandwiches and Salads
04.2018 - 04.2023
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Coordinated scheduling to align staffing needs with peak business hours effectively.
Customer Service Representative
A1 Sweets and Restaurants Vegetarian Cuisine
01.2016 - 01.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Mentored junior representatives, fostering a culture of knowledge sharing and professional development.
Education
Diploma - Computer Programming
Sheridan College
Oakville, ON01-2018
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Complex Problem-solving
- Client engagement
- Product knowledge
- Data entry
- Performance improvement
- Multiple priorities management
Timeline
Life and Health Services Associate
RBC Insurance
10.2023 - Current
Dispatch Team Member Volunteer
RAI Dispatch
01.2023 - 10.2023
Food Service Supervisor
Subway Sandwiches and Salads
04.2018 - 04.2023
Customer Service Representative
A1 Sweets and Restaurants Vegetarian Cuisine
01.2016 - 01.2018
Diploma - Computer Programming
Sheridan College