Arshdeep Kaur
Stoney Creek,ON
Summary
Dynamic Department Manager with a proven track record at Walmart, excelling in staff management and customer service. Enhanced team performance through effective training and mentorship, leading to improved customer satisfaction. Skilled in analyzing sales data to drive strategic growth while fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Department Manager
Walmart
01.2023 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and productivity levels.
- Monitored employee performance, providing feedback that fostered a positive work environment.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Member
Tim Hortons
01.2022 - 02.2023
- Delivered exceptional customer service, ensuring a positive experience for all patrons.
- Collaborated with team members to streamline workflow during peak hours, enhancing productivity.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Managed inventory levels by restocking supplies and reporting shortages to management promptly.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Master of Science - Computer Engineering
Northern College of Applied Arts And Technology
Scarborough 09.2023
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
Languages
English
Professional Working
Timeline
Department Manager
Walmart
01.2023 - Current
Team Member
Tim Hortons
01.2022 - 02.2023
Master of Science - Computer Engineering
Northern College of Applied Arts And Technology