Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arshdeep Kaur

Toronto

Summary

Dynamic customer service professional with proven expertise in conflict resolution, team collaboration, and enhancing customer satisfaction through effective communication and support. Skilled in cash handling, POS operations, and computer applications, including Microsoft Office and data entry systems. Recognized for delivering exceptional service in high-pressure environments while fostering positive customer relationships and driving team success.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Everyday Grocery and Store
05.2024 - 09.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Learned product details to address customer needs effectively.
  • Collaborated with team members to resolve customer issues promptly.
  • Utilized customer service software for tracking interactions and resolutions.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Associate

Walmart
01.2023 - 04.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Educated customers on product features, benefits, and promotions to drive sales effectiveness.
  • Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Associate of Science - Computer Programming

Georgian College
Toronto, ON
04-2024

Skills

  • Customer Assistance & Support
  • Conflict Resolution
  • Cash Handling & POS Operations
  • Multitasking & Time Management
  • Team Collaboration
  • Communication & Interpersonal Skills

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Associate

Everyday Grocery and Store
05.2024 - 09.2025

Sales Associate

Walmart
01.2023 - 04.2024

Associate of Science - Computer Programming

Georgian College

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Arshdeep Kaur