Arshdeep Kaur
Whitby,Canada
Summary
Customer service and clerical professional with 5+ years of experience in cash handling, billing support, data entry, and customer inquiries. Proven track record of managing daily revenues exceeding $5,000, resolving customer concerns, and maintaining accuracy in financial and administrative records. Seeking to contribute strong communication, problem-solving, and clerical skills as a Customer Service Representative (Revenue) with the City of Kitchener.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy’s
Whitby, Ontario
08.2021 - Current
- Oversaw $5,000–$7,000 in daily cash and electronic payments, balanced floats, and prepared bank deposits with 100% accuracy.
- Processed customer refunds, exchanges, and billing corrections while ensuring compliance with company policy.
- Supervised 10–12 team members per shift, coordinated schedules, and supported payroll and attendance tracking.
- Resolved an average of 40–50 customer inquiries daily, ranging from billing discrepancies to service concerns, ensuring high satisfaction.
- Generated daily sales and incident reports, maintaining accurate electronic and paper records for audit purposes.
Field Placement
Good Life Fitness Gym
Oshawa, Ontario
08.2019 - 04.2022
- Maintained front-desk operations, processed client documentation, and ensured accuracy in recordkeeping.
- Performed safety walk-throughs, hazard identification, and incident documentation to ensure compliance.
- Managed approximately 30 incoming calls, emails & faxes per day from customers.
Team Member
Tim Hortons
Whitby, Ontario
07.2019 - 08.2021
- Handled $3,000+ in daily transactions, reconciled cash drawers, and maintained accurate float records.
- Delivered customer service in a high-traffic environment serving 500+ patrons daily, addressing inquiries and resolving billing/payment issues.
- Supported compliance by updating in-store bulletin boards, announcements, and operational communications.
- Completed shift inventory checks, logged safety reports, and maintained clerical records for management.
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
Education
Diploma - Fitness and Health Promotion
Durham College
Oshawa, ON05.2020
Secondary School Diploma -
DAV School
India01.2018
Skills
- Microsoft Office Suite (Word, Excel, Outlook – MOS Certified)
- POS Systems & Payroll Software
- Analytical & Mathematical Skills- Cash Handling & Float Reconciliation
- Data Entry (70 WPM, high accuracy)
- ERP/CRM Systems (Quick learner; exposure to scheduling & payroll platforms)
Core Competencies
- Dispatch & Route Coordination, Managed driver schedules, monitored routes, and prioritized assignments to meet operational deadlines.
- Communication & Customer Service, Maintained professional phone etiquette, responded to inquiries, and ensured high-quality service.
- Technical Proficiency, Skilled in Avaal, AFM, Xpert Solutions, Loadlink; Windows OS; ROSNET, Microsoft Office Suite; multi-screen operations.Quick Learner of ERP Systems (SAP, CRM).
- Time Management & Prioritization, Handled urgent and routine tasks efficiently; coordinated on-call and weekend shifts.
- Problem Solving & Decision Making, Resolved scheduling conflicts, operational issues, and customer concerns quickly and professionally.
- Team Leadership & Collaboration, Supervised and coordinated teams, liaised between drivers, staff, and internal departments.
Certification
- Certified in Dispatch and Load Brokerage, RAI Dispatch Training
- CPR, Valid
- First Aid, Valid
- Class G Driver’s License
Timeline
Shift Manager
Wendy’s
08.2021 - Current
Field Placement
Good Life Fitness Gym
08.2019 - 04.2022
Team Member
Tim Hortons
07.2019 - 08.2021
Diploma - Fitness and Health Promotion
Durham College
Secondary School Diploma -
DAV School