Summary
Overview
Work History
Education
Skills
Core Competencies
Certification
Timeline
Generic

Arshdeep Kaur

Whitby,Canada

Summary

Customer service and clerical professional with 5+ years of experience in cash handling, billing support, data entry, and customer inquiries. Proven track record of managing daily revenues exceeding $5,000, resolving customer concerns, and maintaining accuracy in financial and administrative records. Seeking to contribute strong communication, problem-solving, and clerical skills as a Customer Service Representative (Revenue) with the City of Kitchener.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Wendy’s
Whitby, Ontario
08.2021 - Current
  • Oversaw $5,000–$7,000 in daily cash and electronic payments, balanced floats, and prepared bank deposits with 100% accuracy.
  • Processed customer refunds, exchanges, and billing corrections while ensuring compliance with company policy.
  • Supervised 10–12 team members per shift, coordinated schedules, and supported payroll and attendance tracking.
  • Resolved an average of 40–50 customer inquiries daily, ranging from billing discrepancies to service concerns, ensuring high satisfaction.
  • Generated daily sales and incident reports, maintaining accurate electronic and paper records for audit purposes.

Field Placement

Good Life Fitness Gym
Oshawa, Ontario
08.2019 - 04.2022
  • Maintained front-desk operations, processed client documentation, and ensured accuracy in recordkeeping.
  • Performed safety walk-throughs, hazard identification, and incident documentation to ensure compliance.
  • Managed approximately 30 incoming calls, emails & faxes per day from customers.

Team Member

Tim Hortons
Whitby, Ontario
07.2019 - 08.2021
  • Handled $3,000+ in daily transactions, reconciled cash drawers, and maintained accurate float records.
  • Delivered customer service in a high-traffic environment serving 500+ patrons daily, addressing inquiries and resolving billing/payment issues.
  • Supported compliance by updating in-store bulletin boards, announcements, and operational communications.
  • Completed shift inventory checks, logged safety reports, and maintained clerical records for management.
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.

Education

Diploma - Fitness and Health Promotion

Durham College
Oshawa, ON
05.2020

Secondary School Diploma -

DAV School
India
01.2018

Skills

  • Microsoft Office Suite (Word, Excel, Outlook – MOS Certified)
  • POS Systems & Payroll Software
  • Analytical & Mathematical Skills- Cash Handling & Float Reconciliation
  • Data Entry (70 WPM, high accuracy)
  • ERP/CRM Systems (Quick learner; exposure to scheduling & payroll platforms)

Core Competencies

  • Dispatch & Route Coordination, Managed driver schedules, monitored routes, and prioritized assignments to meet operational deadlines.
  • Communication & Customer Service, Maintained professional phone etiquette, responded to inquiries, and ensured high-quality service.
  • Technical Proficiency, Skilled in Avaal, AFM, Xpert Solutions, Loadlink; Windows OS; ROSNET, Microsoft Office Suite; multi-screen operations.Quick Learner of ERP Systems (SAP, CRM).
  • Time Management & Prioritization, Handled urgent and routine tasks efficiently; coordinated on-call and weekend shifts.
  • Problem Solving & Decision Making, Resolved scheduling conflicts, operational issues, and customer concerns quickly and professionally.
  • Team Leadership & Collaboration, Supervised and coordinated teams, liaised between drivers, staff, and internal departments.

Certification

  • Certified in Dispatch and Load Brokerage, RAI Dispatch Training
  • CPR, Valid
  • First Aid, Valid
  • Class G Driver’s License

Timeline

Shift Manager

Wendy’s
08.2021 - Current

Field Placement

Good Life Fitness Gym
08.2019 - 04.2022

Team Member

Tim Hortons
07.2019 - 08.2021

Diploma - Fitness and Health Promotion

Durham College

Secondary School Diploma -

DAV School
Arshdeep Kaur