ARSHDEEP KAUR
Brampton,Canada
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Highland Farms Ltd.
08.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Cashier
Dollarama
09.2023 - 02.2024
- I had Skills Used cashier, phone, counting money. ringing up the merchandise, providing correct change.
- Solved billing problems and answered customer inquiries.
Security Officer
Elante Mall Management
04.2021 - 03.2022
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Business
NIAGARA COLLEGE
Toronto, ON04-2025
High School Diploma -
DARE EDUCATION GROUP
AMRITSAR, PUNJAB05.2022
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Problem resolution
- Complaint handling
- Time management
- Customer satisfaction measurement
- Call center experience
- Scheduling
Languages
English
Certification
Smart Serve
Timeline
Customer Service Representative
Highland Farms Ltd.
08.2024 - 01.2025
Cashier
Dollarama
09.2023 - 02.2024
Security Officer
Elante Mall Management
04.2021 - 03.2022
Business
NIAGARA COLLEGE
High School Diploma -
DARE EDUCATION GROUP
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