Arshdeep Kaur
Summary
Experienced and results-driven McDonald's General Manager with over three years of progressive leadership, having successfully led four key departments—People, Kitchen, Guest Experience, and Facilities—before advancing to oversee full restaurant operations. Proven track record in driving sales growth, improving guest satisfaction, and developing high-performing teams through strategic planning, training, and coaching. Adept at managing KPIs, maintaining food safety and service standards, and fostering a culture of excellence and accountability across all shifts and departments.
Qualified with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
Overview
8
8
years of professional experience
Work History
Resturant General Manager
McDonald's
01.2025 - 07.2025
- As General Manager, I am responsible for the overall performance of the restaurant, driving sales growth, guest counts, profitability, and operational excellence. I lead a team of Department Managers and crew, ensuring the business meets and exceeds McDonald's critical standards of Quality, Service, and Cleanliness while delivering best-in-class guest experiences across all service modes.
- Key Responsibilities & Achievements:
- Set and executed strategic goals in alignment with the business plan, adjusting departmental scorecards to focus on high-impact KPIs.
- Provided weekly coaching and business reviews (BRDs) with Department Managers to evaluate strengths, opportunities, and targeted action plans.
- Oversaw all restaurant systems including:
- People Practices
- Staffing, Scheduling & Positioning
- Learning & Development
- Shift Leadership
- Food Safety and Health & Safety
- Service/Production/Assembly (SPA)
- Inventory & Maintenance Management
- Supported and developed Department Managers in People, Kitchen, Guest Experience, and Facilities, ensuring each had individual performance plans, training roadmaps, and regular evaluations.
- Ensured accurate forecasting and labor planning, achieving cost control and staffing effectiveness.
- Championed leadership development by creating individualized development plans (IDPs) and preparing future leaders for advancement within McDonald's.
- Maintained strong communication using in-person meetings, WhatsApp team chats, email, and logbooks, ensuring alignment on goals and progress.
- Delivered consistent operational results and guest satisfaction through leadership, execution of national promotions, and adherence to system maps.
Assistance Manager
Mcdonald's
09.2021 - 12.2024
- Department Manager-
- Over the past three years, served as a Department Manager at McDonald's, rotating through and leading four core departments, demonstrating strong leadership, operational knowledge, and a commitment to excellence in guest service and team development.
- Key Responsibilities & Achievements:
- People Department: As the People Department Manager, I played a key leadership role in building, developing, and retaining a high-performing crew to meet the restaurant's guest count, sales, profitability, and 3D goals. I was responsible for staffing, onboarding, training, scheduling, and motivating team members, ensuring they delivered consistent hospitality and operational excellence.
- Recruited and hired team members with the “Hospitality Gene,” focusing on energy, attitude, and guest-first behavior.
- Led onboarding and training for all new employees, ensuring completion of core development programs including:
- Shift Leadership Foundations
- Clearview Foundations
- Advancing Your Shift Leadership
- Department Leader Getting Started
- Maintained accurate scheduling to align with forecasted guest traffic and labor targets.
- Regularly reviewed KPIs including active staffing levels, 90-day and TTM turnover, crew hiring numbers, SOC training completion, and forecast accuracy.
- Developed and communicated People Department targets through scorecards, team chats, logbooks, and weekly meetings with the General Manager.
- Kitchen (Food Safety & Quality) Department:
- Oversaw kitchen operations, ensuring food safety, prep standards, and quality control.
- Improved speed of service and product consistency through workflow optimization and crew training.
- Guest Experience Department:
- Elevated guest satisfaction by implementing hospitality-focused training and feedback systems.
- Proactively resolved complaints, maintained a welcoming lobby environment, and drove positive survey results.
- Facility Department:
- Managed preventative maintenance, cleanliness, and equipment upkeep.
- Worked closely with vendors and internal teams to ensure safety and operational readiness.
- As Kitchen Department Manager, I led back-of-house operations to ensure high-quality food was delivered quickly, safely, and consistently to guests. I maintained strict food safety standards, minimized food costs and waste, and coached kitchen crew on procedures, product launches, and accuracy, supporting overall restaurant efficiency and guest satisfaction.
- Key Responsibilities & Achievements:
- Ensured food safety procedures were strictly followed, resulting in zero food safety violations during my leadership.
- Trained all kitchen staff on standard operating procedures, including the rollout of new and promotional menu items.
- Controlled food cost by managing inventory, reducing raw and completed waste, and overseeing accurate transfers in/out.
- Monitored and improved kitchen performance by tracking KPIs such as:
- Food Cost %
- Raw & Completed Waste
- GSS Quality & Appearance Scores
- Speed of Service
- Order Accuracy
- Customized and maintained a Kitchen Department Scorecard, using data to adjust plans and improve results.
- Led daily and weekly kitchen walkthroughs and performance reviews with crew and management, driving operational consistency.
Shift Manager
McDonald's
08.2017 - 10.2021
- Had good experience working as cashier, drive thru speaker, and all other duties with full potential
- Listen to and proactively respond to customers' complaints and suggestions with a view to ensure customer loyalty and repeat business
- Tender change and receipts to customers and guide customers about where and when to pick up their orders
- Always Greet customers as they arrive at the counter or the drive-through window
CASHIER AND STORE CARETAKER
CLASSIC DESIGN STORE
05.2017 - 08.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer customers' questions and provide information on procedures or policies.
Education
College diploma - GENERAL STUDIES
UNIVERSITY OF THE FRAZER VALLEY
Abbotsford, BC07.2019
Skills
- Scheduling (4 years)
- Word (6 years)
- Team Building (6 years)
- Inventory Management (1 year)
- Inventory (1 year)
- Training (5 years)
- Microsoft Word (5 years)
- Labor management
- Hiring decisions
- Staff scheduling
- Cost control
- Food safety
- Inventory management
- Operations management
- Employee retention
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Resturant General Manager
McDonald's
01.2025 - 07.2025
Assistance Manager
Mcdonald's
09.2021 - 12.2024
Shift Manager
McDonald's
08.2017 - 10.2021
CASHIER AND STORE CARETAKER
CLASSIC DESIGN STORE
05.2017 - 08.2017
College diploma - GENERAL STUDIES
UNIVERSITY OF THE FRAZER VALLEY
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