ARSHDEEP KAUR
Regina,Canada
Summary
Experienced team player with a proven track record of training and motivating staff to achieve challenging performance targets and consistently deliver high-quality service to customers. Focused on maintaining department efficiency and cost-effectiveness while possessing versatile skills in project management, problem-solving, and collaboration. Bringing a fresh perspective and strong commitment to quality and success, recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Guest Service Manager
Wingate by Wyndham
11.2024 - Current
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Cash Application Specialist
Veritext
09.2023 - 11.2024
- Inspected accounting records on regular basis to identify and resolve discrepancies.
- Worked with vendors, supply chains, accounts payable, and internal customers on queries and issues regarding invoices and discrepancies.
- Generated delivery receipts and invoices for drivers.
- Applied all incoming payments to the correct client accounts (Primarily Credit Cards with opportunity in other functions)
- Reconcile all payment applications daily.
- Process Credit Card payments for our clients on our credit card portal(s)
- Review Banking Correspondence & distributing it to the appropriate teams (Cash Apps, Collections, Accounting)
- Research payments that are received with no payment detail.
- Daily follow up on all Unapplied/Unidentified payments.
- Identify refunds at time of application.
- Handle Cash application requests from clients & all other departments
Guest Service Representative
Wingate by Wyndham
05.2022 - 11.2024
- Cultivated professional relationships with guests, improving customer retention through coordinated service
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring
- Documented guest suggestions and complaints to facilitate process improvements with leadership
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Identified issues and established facts to produce practical decisions and solutions for guests.
Clerk
Real Canadian Superstore
09.2019 - 01.2023
- Printed new labels and signs according to price changes, added labels to products, corrected price tags and signs to match current prices
- Maintained weekly Ad Match policy to minimize loss from inaccurate pricing
- Maintained accurate inventory data by identifying and correcting pricing discrepancies
- Counted holes in entire store in order to print pick lists of out of stock on demand items and reordered stock to replenish inventory without interruption to production.
Call Center Representative
BC GOVERNMENT CONTACT CENTER
09.2021 - 03.2022
- Interacted professionally with customers by answering questions and responding to phone and email inquiries, and provided highest level of professionalism and knowledgeable service to every customer
- Maintained strong call control and quickly worked through scripts to address problems
- Helped clients navigate online systems within established frameworks to obtain services
- Displayed strong telephone etiquette, effectively handling difficult calls
- Assisted 60+ callers daily in fast-paced environment
- Updated customer accounts, addresses, and contact information within call management databases
- Helped customers in booking appointments and mailing out requested documents to their specific addresses.
Gas Station Attendant
Shell
04.2021 - 07.2021
- Inspected identification to determine proper age of customers for alcohol and cigarettes
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Served them by going above and beyond to offer exceptional support for all needs
- Worked with POS system to place orders, manage bills, processed payments via cash, credit and debit cards
- Counted back change to customers to avoid cash drawer errors and handle complimentary items for dissatisfied customers
- Checked gas pumps for leaks or malfunctions and repaired faults
- Refilled outdoor window maintenance stations with cleaning supplies
- Assisted customers with completing fueling and managing pump issues
- Observed customer fueling to check for safety and security problems.
Education
Diploma - Computer Applications
Silicon Valley Computers
Raikot, PunjabDiploma - Computer Hardware And Networking
Silicon Valley Computers
Raikot, PunjabDiploma - Computer Science
University of Regina
Regina, SK08.2021
Skills
- Problem-Solving
- Service-Oriented
- Microsoft Office
- Team Collaboration
- Multitasking and Prioritization
- Flexible and Adaptable
- Verbal and Written Communication
- Mail Sorting and Routing
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Upselling Products and Services
- Call Control Skills
- Teamwork and Collaboration
- Equipment Troubleshooting
- Invoicing and billing
- Regulatory compliance
- Account reconciliation
- Financial data entry
- Billing process management
- Payment collection
- Accounting support
- Accounting and financial management
Languages
English
Full Professional
Timeline
Guest Service Manager
Wingate by Wyndham
11.2024 - Current
Cash Application Specialist
Veritext
09.2023 - 11.2024
Guest Service Representative
Wingate by Wyndham
05.2022 - 11.2024
Call Center Representative
BC GOVERNMENT CONTACT CENTER
09.2021 - 03.2022
Gas Station Attendant
Shell
04.2021 - 07.2021
Clerk
Real Canadian Superstore
09.2019 - 01.2023
Diploma - Computer Applications
Silicon Valley Computers
Diploma - Computer Hardware And Networking
Silicon Valley Computers
Diploma - Computer Science
University of Regina
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