ARSHDEEP KAUR
London,Canada
Summary
Experienced customer service representative with a strong track record in cultivating customer relationships. Implemented successful customer feedback program, leading to a notable 25% increase in positive customer reviews. Proficient in active listening and adept at utilizing Microsoft Dynamics CRM to effectively address customer needs. Demonstrated expertise in handling international customer inquiries.
Overview
4
4
years of professional experience
Work History
Merchandiser
Costco
London, ON
10.2024 - 01.2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Customer Service Representative
Westpac Banking
Sydney Australia
01.2024 - 08.2024
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Streamlined returns process, reducing wait times and improving customer experience.
Office Administrator/Payroll Clerk
Worldwide Metal Scrap
Sydney, Australia
11.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Enhanced team communication with implementation of weekly newsletter highlighting key updates and achievements.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reconciled account files and produced monthly reports.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Call Center Representative
Panthera Finance
Sydney, Australia
09.2020 - 07.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Making outbound calls to clients to collect payment on past due accounts
- Negotiating payment arrangements with clients
- Maintaining accurate and up-to-date records of all collections activity
- Providing excellent customer service and resolving customer inquiries and disputes
- Meeting performance targets and contributing to the team's success
- Complying with all industry and company policies and procedures
Education
Master's Degree - Professional Accounting
KOI Institute
Sydney, Australia10-2021
BBA - Business Administration
IMT College
Uttrakhand08-2017
Skills
- Reliable and punctual
- Friendly and outgoing
- Active listener
- Customer relationship management (CRM)
Timeline
Merchandiser
Costco
10.2024 - 01.2025
Customer Service Representative
Westpac Banking
01.2024 - 08.2024
Office Administrator/Payroll Clerk
Worldwide Metal Scrap
11.2022 - 12.2023
Call Center Representative
Panthera Finance
09.2020 - 07.2022
Master's Degree - Professional Accounting
KOI Institute
BBA - Business Administration
IMT College