ARSHDEEP KAUR
Winnipeg,MB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
evraaz north america
Winnipeg, Manitoba
2023.05 - 2024.11
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Support Staff Member
west toronto support services
Toronto, Ontario
2021.09 - 2022.10
- Provided administrative support including scheduling appointments and managing calendars.
- Tracked progress on open cases and updated customers accordingly.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Support Worker
hire staff
Delhi, India
2019.05 - 2020.10
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
Education
Bachelor of Arts -
St. Clair College of Applied Arts And Technology
Windsor, None2022-09
Skills
- Record preparation
- Multitasking and organization
- Customer satisfaction measurement
- Email management
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Service Representative
evraaz north america
2023.05 - 2024.11
Support Staff Member
west toronto support services
2021.09 - 2022.10
Support Worker
hire staff
2019.05 - 2020.10
Bachelor of Arts -
St. Clair College of Applied Arts And Technology