Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ARSHDEEP KAUR

Winnipeg,MB

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

evraaz north america
Winnipeg, Manitoba
05.2023 - 11.2024
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Support Staff Member

west toronto support services
Toronto, Ontario
09.2021 - 10.2022
  • Provided administrative support including scheduling appointments and managing calendars.
  • Tracked progress on open cases and updated customers accordingly.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Support Worker

hire staff
Delhi, India
05.2019 - 10.2020
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.

Education

Bachelor of Arts -

St. Clair College of Applied Arts And Technology
Windsor, None
09-2022

Skills

  • Record preparation
  • Multitasking and organization
  • Customer satisfaction measurement
  • Email management

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Customer Service Representative

evraaz north america
05.2023 - 11.2024

Support Staff Member

west toronto support services
09.2021 - 10.2022

Support Worker

hire staff
05.2019 - 10.2020

Bachelor of Arts -

St. Clair College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
ARSHDEEP KAUR