Arshdeep Kaur
Guelph,ON
Summary
Detail-oriented Quality Control Specialist with hands-on experience in process optimization, defect reduction, and compliance assurance within fast-paced environments. Strong foundation in root cause analysis(RCA),statistical process control(SPC), and Lean Six Sigma methodologies to enhance operational efficiency. Adept at conducting quality audits, implementing corrective actions(CAPA), and collaborating cross-functionally to uphold industry standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Tim Horton's
01.2023 - Current
- Adhered to strict quality control protocols in food preparation and service, maintaining compliance with health and safety regulations.
- Conducted inventory checks and ensured product consistency, reducing waste by 15% through optimized stock management.
- Implemented standard operating procedures(SOPs) to improve workflow efficiency and enhance customer satisfaction ratings.
Customer Service Executive
Concentric
01.2021 - 12.2022
Collaborated with quality assurance teams to analyze customer feedback, identifying trends and recommending process enhancements.
- Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining the root causes of problems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate of Science - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None01-2023
Post-Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None01-2024
Skills
Quality Assurance & Compliance: ISO 9001 Audits, Standardized Work Instructions, CAPA
Process Optimization & Defect Reduction: RCA, 8D Problem-Solving, Lean Manufacturing, Continuous Improvement
Quality Tools & Techniques: SPC, FMEA, PPAP, Control Charts, MSA
Technical Proficiency: MS Excel (Pivot Tables, Macros), AutoCAD, JIRA1
Manufacturing & Engineering: Production Line Inspections, Quality Control Checklists, Risk Mitigation
Project Management & Collaboration: Gantt Charts, Stakeholder Coordination, Cross-Functional Team Leadership
Certification
1. Lean Six Sigma Green Belt (Process Improvement & Defect Reduction)
2. MS Project Certification (Project Scheduling & Resource Planning)
Timeline
Team Member
Tim Horton's
01.2023 - Current
Customer Service Executive
Concentric
01.2021 - 12.2022
1. Lean Six Sigma Green Belt (Process Improvement & Defect Reduction)
2. MS Project Certification (Project Scheduling & Resource Planning)
Associate of Science - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Post-Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Similar Profiles
Maryam MalekghasemiMaryam Malekghasemi
Camp Counsellor at Tim Horton's Foundations CampsCamp Counsellor at Tim Horton's Foundations Camps
Alec HigginsAlec Higgins
Counter Staff Member at Tim Horton'sCounter Staff Member at Tim Horton's
Manpreet SandhuManpreet Sandhu
Team Member at Tim Horton'sTeam Member at Tim Horton's