Arshdeep Kaur
Sydney,Canada
Summary
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Guest Service Representative (Part-time)
Holiday Inn Express Waterfront
10.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction.
Front Desk Supervisor
Best Western Plus Hotel
06.2023 - 08.2024
- Guided new hires through front desk procedures, ensuring thorough preparation for job functions.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Guest Service Specialist
Marriott Harbour Front Hotel
02.2020 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Provided personalized assistance to guests during their stay, enhancing overall satisfaction.
Security Officer
Paladin Security
06.2021 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Advanced Diploma - Event Management And Conventions
Mount Saint Vincent University
Halifax, NSBachelors - Hospitality And Tourism Management
Cape Breton University
Sydney, NS04.2023
Skills
- Customer service
- Computer skills
- Detail-oriented
- Issue resolution
- Product sales
- Data entry proficiency
Availability
Full- time (Flexible)
Open to extra shifts if required
Reference
Sarvdeep Kaur (AT&T)
Timeline
Guest Service Representative (Part-time)
Holiday Inn Express Waterfront
10.2024 - Current
Front Desk Supervisor
Best Western Plus Hotel
06.2023 - 08.2024
Security Officer
Paladin Security
06.2021 - 07.2021
Guest Service Specialist
Marriott Harbour Front Hotel
02.2020 - 05.2022
Advanced Diploma - Event Management And Conventions
Mount Saint Vincent University
Bachelors - Hospitality And Tourism Management
Cape Breton University
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