Arshdeep Kaur
Brampton,Canada
Summary
Performance driven, accomplished Senior Banking Advisor with a proven ability to adapt quickly and surpass business goals while delivering tailored financial solutions and exceptional customer service within a high-pressure environment. Demonstrated expertise in managing complex client portfolios, and providing strategic advice on lending, investments, and comprehensive banking needs.
Overview
5
5
years of professional experience
Work History
Lending Specialist (Credit Advisor)
RBC Royal Bank
10.2024 - Current
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
- Managed a diverse portfolio of loans across various sectors, demonstrating versatility and adaptability within the lending specialist role.
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Implemented risk mitigation strategies during loan evaluation processes, safeguarding the institution''s interests and minimizing potential losses.
Senior Banking Advisor
RBC ROYAL BANK
10.2023 - 10.2024
- As a One RBC Advisor that contributes to an exceptional client experience and team results by efficiently responding to client’s everyday banking needs
- Deepen relationships by meeting client’s immediate needs and discovering additional advice and solution opportunities and proactively resolve client concerns at first point of contact
- Leverage my own capabilities, and of the right partner in our ecosystem at the right time, to acquire and meet client’s entire suite of financial needs including digital solutions
- Enable and educate our clients by proactively leading with advice and serving through digital and by leading as a Digital Ambassador who keeps current on technology by building my Digital IQ
- Share best practices and collaborate across team
- Adhere to policy and procedures for all client interactions to eliminate/reduce errors and mitigate fraud/sundry losses
- Deliver as a team to meet our clients’ needs by introducing and referring them to the right partner at the right time
- Upskilled as an Async Messaging Advisor and Digital Advisor
- Worked as a Full Time Analyst in CIRT Team during HSBC Migration to assist the clients with the Intakes
Cards Advisor
RBC ROYAL BANK
10.2021 - 10.2023
- Responding to personal/business clients with professional and accurate service for their everyday banking transaction needs primarily for credit card issues
- Educating clients on the breadth and depth of different ways to interact with RBC (in person, by phone, virtually and digitally)
- Actively engaging and diligently educating and enabling our clients to digitally self-serve, fulfil, and buy on their own mobile device, using online banking, or at the ABM, at every occasion
- Building long-term profitable relationships by being along the client’s path for key life moments
- Proactively resolving client concerns and continuously striving to provide sales and digital options as solutions when relating primarily to credit card needs
- Using discovery skills to research, review, and evaluate clients’ immediate needs, financial status, references and credit, and ensuring they are directed to the most appropriate individual
Rogers Customer Care Advisor Level II
Concentrix
03.2020 - 08.2021
- Ensured service delivery met contractual Key Performance Indicators (KPIs) by clarifying customer requirements and resolving non-standard issues using decision-support tools
- Built strong relationships by listening attentively to customer needs, demonstrating empathy, and greeting customers courteously and professionally
- Analyzed and interpreted data to develop innovative solutions for complex issues, utilizing a broad knowledge of client products and services
- Prepared accurate work, maintained detailed account notations, and tracked information in a call tracking database
- Participated in activities to enhance customer satisfaction and business performance, contributing to improved service outcomes
Education
Invest Funds in Canada -
Canadian Securities Institute
12.2024
Degree in Bachelor of Commerce - Finance
Swami Vivekanand Subharti University
01.2020
Diploma in Accounting & Payroll - Accounting
Seneca College
Toronto, Ontario01.2019
Skills
- Core Banking
- Client Experience
- Financial Risk Management
- Regulatory Compliance
- Exceptional Service Delivery
- Client Relationship Building
- Verbal Communication
- Written Communication
- Financial Advice
- Financial Solutions
- Financial Statement Analysis
- Analytical Skills
- Problem-Solving
- Continuous Learning
- Client Discovery
- Digital Tools Proficiency
- Regulatory Standards Knowledge
- Documentation Compliance
- Retail Credit Product Structuring
- Client Relationship Management
- Team Collaboration
- Data Analysis
- Decision-Making
- Financial Strategy Optimization
- Loan servicing
- Credit analysis
- Documentation review
- Creditworthiness determination
- Analytical thinking
- Credit history review
Educationcertifications
- Canadian Securities Institute, Invest Funds in Canada, In Progress
- Seneca College, Diploma in Accounting & Payroll, 2019
- Swami Vivekanand Subharti University, Degree in Bachelor of Commerce – Finance, 2020
- Certified in Payroll Compliance Professional, 2019
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Lending Specialist (Credit Advisor)
RBC Royal Bank
10.2024 - Current
Senior Banking Advisor
RBC ROYAL BANK
10.2023 - 10.2024
Cards Advisor
RBC ROYAL BANK
10.2021 - 10.2023
Rogers Customer Care Advisor Level II
Concentrix
03.2020 - 08.2021
Degree in Bachelor of Commerce - Finance
Swami Vivekanand Subharti University
Diploma in Accounting & Payroll - Accounting
Seneca College
Invest Funds in Canada -
Canadian Securities Institute
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