Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arshdeep Kaur

15335 111 Ave, Surrey ,BC,Canada

Summary


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ECOF Cleaners
04.2023 - Current


  • Manage service bookings and ensure timely and accurate scheduling.
  • Provide information on services, pricing, and promotions to assist customers.
  • Process payments and refunds accurately for smooth transactions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Follow up with customers to ensure satisfaction and address feedback or concerns.

Assembler

Signify
07.2024 - 11.2024
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Increased production efficiency by assembling components quickly and accurately.
  • Collaborated effectively with team members to meet production targets consistently.

Customer Service Representative

HDFC Bank
07.2021 - 08.2022
  • Assisted with banking transactions, including deposits, withdrawals, and transfers, while addressing service requests
  • Recommended relevant products based on customer profiles, such as debit cards, credit cards, and savings plans
  • Promoted digital banking services, including mobile apps, online banking, and self-service options
  • Contributed to achieving branch goals through exceptional customer service
  • Ensured customer security by following compliance and risk management protocols

Education

MBA -

University Canada West
Vancouver, BC
05-2024

BBA -

Majha College For Women
Tarn Taran , Punjab , India
05-2021

Grade 12 Commerce -

SBS Senior Secondary School
Bhikiwind , Punjab , India
05-2018

Skills

  • Client Relationship Building
  • Digital Literacy
  • Financial Products Knowledge
  • Communication skills
  • Analytical Thinking
  • Adaptability and flexibility
  • Problem-solving

Certification

  • Digital Marketing Associate, University Canada West
  • Investment Funds in Canada (IFC), Canadian Securities Institute

Timeline

Assembler

Signify
07.2024 - 11.2024

Customer Service Representative

ECOF Cleaners
04.2023 - Current

Customer Service Representative

HDFC Bank
07.2021 - 08.2022

MBA -

University Canada West

BBA -

Majha College For Women

Grade 12 Commerce -

SBS Senior Secondary School

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Arshdeep Kaur