Arshdeep Kaur
Brampton,Canada
Summary
. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Customer Service Manager
02.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dispatcher and Freight Brokerage Specialist
08.2024 - 09.2024
- Monitored vehicle locations to coordinate timely arrivals.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Knowledge of softwares ( AVAAL, Loadboard, Boarder software)
Team Leader
Summer Fresh
02.2020 - 06.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Confirmed confidential budget reports remained up-to-date for manager
Education
Trucking Dispatch And Freight Brokerage Specialist
Rai Dispatch
Brampton, ON09.2024
High School Diploma -
Lambton College
North York, ON05.2021
Skills
- Money Transfers
- Staff Management
- Human Resources Oversight
- Key Performance Indicators (KPIs)
- Management Training
- Managing Employee Relations
- Sales Promotion
- Originality and Creativity
- Business Leadership
- Payroll Verification
- Finance and Accounting Oversight
- Resolving Complaints
- Customer Service Manager
- Microsoft Outlook, Word, and Excel
Languages
English
Native or Bilingual
Certification
Trucking Dispatch and Freight Brokerage Specialist
Additional Information
Available upon request.
Timeline
Dispatcher and Freight Brokerage Specialist
08.2024 - 09.2024
Customer Service Manager
Customer Service Manager
02.2021 - Current
Team Leader
Summer Fresh
02.2020 - 06.2022
High School Diploma -
Lambton College
Trucking Dispatch and Freight Brokerage Specialist
Trucking Dispatch And Freight Brokerage Specialist
Rai Dispatch
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