Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arsh

Surrey,BC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Lower Mainland Immigration
11.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.

Sales Associate

7-eleven Convenience Store
02.2020 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Customer Service Representative

Fido Wireless
12.2020 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Education

MBA - Business Administration

University Canada West
Vancouver, BC
10.2021

Bachelor's of Technology - Computer Science

Punjabi University
Punjab
05.2019

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Computer Proficiency
  • Strong Problem Solver
  • Microsoft Office Suite
  • Documentation And Reporting
  • Data Collection
  • Spreadsheet Management
  • Microsoft PowerPoint
  • Mail handling

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Administrative Assistant

Lower Mainland Immigration
11.2021 - Current

Customer Service Representative

Fido Wireless
12.2020 - 11.2021

Sales Associate

7-eleven Convenience Store
02.2020 - 12.2021

MBA - Business Administration

University Canada West

Bachelor's of Technology - Computer Science

Punjabi University

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Arsh