Arshdeep Kaur
Beechville,NS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Cashier
Tim Hortons
04.2023 - 11.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Cashier
Best Buy
08.2022 - 03.2023
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Supervisor
Circle K
04.2022 - 07.2022
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Care Representative
Nestle
08.2021 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Managed high call volume with exceptional professionalism and efficiency.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Bachelor Of Business Administration And Management - Business
Canadore College of Applied Arts And Technology
North Bay, ON09.2022
Skills
- Reports and documents
- Total Payment Calculation
- Microsoft Office
- Transaction Balance Sheets
- Customer Service
- Customer Transactions
- Cash handling and management
- Cash Drawer Balancing
- Call Response and Transfer
- Order Taking
- Cleaning and sanitizing
- Cash Handling
- Customer Assistance
- Payment Collection
- Cash Register Operation
- Guest inquiries
- Customer Relations
- Customer service excellence
- Cash Management
- Daily Reporting
- Written and verbal communication
- Team Leadership
- Multitasking Abilities
Languages
English
Full Professional
Timeline
Cashier
Tim Hortons
04.2023 - 11.2023
Customer Service Cashier
Best Buy
08.2022 - 03.2023
Supervisor
Circle K
04.2022 - 07.2022
Customer Care Representative
Nestle
08.2021 - 03.2022
Bachelor Of Business Administration And Management - Business
Canadore College of Applied Arts And Technology
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