Arshdeep Kaur
Greater Sudbury,ON
Summary
Results-driven Customer Service Professional with four years of experience, excelling in relationship building and service delivery. Proficient in analytical problem-solving, simplifying complexity, and driving business growth. Committed to collaborative success and meeting targets. Currently pursuing a PROJECT MANAGEMENT degree at Cambrian College, with a background in B.com. and an MBA focused in Marketing, offering enthusiasm, dependability, and a versatile skill set. Eager to apply my passion for customer service as a Customer Experience Associate at Scotiabank.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EXECUTIVE - Loyalty (Category Management)
Adani Digital Labs ( Adani Group )
10.2022 - Current
- Managed partnerships with 50+ brands (domestic and international), fostering positive customer experiences and driving loyalty.
- Fostered strong client relationships, facilitated business expansion and increased customer retention by 70% by discovering our customer's needs and taking proactive approach
- Boosted sales by 30% through effective lead retention and prospecting.
- Utilized advanced data analytics tools and digital platforms to optimize partnership strategies and enhance customer experiences.
- Collaborated cross-functionally with internal and external stakeholders to address customer needs effectively.
- Utilized analytical skills to develop effective solutions for customer inquiries and challenges.
PARTNERSHIPS AND ALLIANCES EXECUTIVE
Adani Digital Labs (Adani Group)
04.2022 - 09.2022
- Collaborated with internal and external stakeholders to ensure seamless onboarding processes for partners, enhancing the customer experience.
- Processing day-to-day transactions made by the customers on the website and analyzing them.
- Collaborating with the internal and external stakeholder for the smooth onboarding process of partner and project
- Developed effective solutions for difficult situations by applying strong analytical and problem-solving skills.
ASSISTANT CATEGORY ACCOUNT MANAGER
Shopclues.com (Clues Network Private Limited)
05.2021 - 04.2022
- Managed 170 Key Accounts, ensuring successful campaign execution and promotions to enrich the customer experience.
- Applied strategic thinking to effectively understand and cater to customer needs, fostering satisfaction and loyalty.
CATEGORY ANALYST
Shopclues.com (Clues Network Private Limited)
03.2020 - 04.2021
- Responsible for increasing sales by 30% of assigned Category and handling of 130 Key Accounts with its campaign execution and tracking its performance
- Responsible for generating business through Brand monetization by identifying new brands, commercial negotiation, marketing campaign preparation and plan execution
- Building and driving relationships with key vendors to improve pricing and quality of service
MANAGEMENT TRAINEE
Shopclues.com (Clues Network Private Limited)
11.2019 - 02.2020
- Led the World Bank project, achieving 14 lakh revenue with the team in 3 months.
- Responsible for monthly performance monetization and meeting targets.
- Identified and secured new accounts through negotiation.
- Produced high-quality documentation and presentations.
INTERN
Shopclues.com (Clues Network Private Limited)
05.2019 - 07.2019
- Executed campaign pages for multiple teams.
- Managed PID operations as per campaign needs.
- Scheduled daily backend data management.
- Improved performance by 50% with the simplified EDM format.
Education
Postgraduate Diploma - Project Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON08.2024
MBA - Marketing & Human Resource
GLA University - Mathura
01.2020
Bachelor of Commerce - Business Management
Agra College - Agra
01.2018
Skills
Excellent Customer Service
Good Communication Skills: Written and Verbal
Building long-lasting relationships
Team- Oriented
Adaptability
Proactive listener and action-taker
Eagerness to learn
Sales Operation
Analytical Problem Solving
Microsoft Office, MS Excel, and MS PowerPoint
Languages
English
Hindi
Punjabi
French
Certification
- Microsoft Excel: Excel for Beginners to Advanced by Udemy
- Business Etiquette: Phone, Email and Text by LinkedIn
Timeline
EXECUTIVE - Loyalty (Category Management)
Adani Digital Labs ( Adani Group )
10.2022 - Current
PARTNERSHIPS AND ALLIANCES EXECUTIVE
Adani Digital Labs (Adani Group)
04.2022 - 09.2022
ASSISTANT CATEGORY ACCOUNT MANAGER
Shopclues.com (Clues Network Private Limited)
05.2021 - 04.2022
CATEGORY ANALYST
Shopclues.com (Clues Network Private Limited)
03.2020 - 04.2021
MANAGEMENT TRAINEE
Shopclues.com (Clues Network Private Limited)
11.2019 - 02.2020
INTERN
Shopclues.com (Clues Network Private Limited)
05.2019 - 07.2019
Postgraduate Diploma - Project Management
Cambrian College of Applied Arts And Technology
MBA - Marketing & Human Resource
GLA University - Mathura
Bachelor of Commerce - Business Management
Agra College - Agra
- Microsoft Excel: Excel for Beginners to Advanced by Udemy
- Business Etiquette: Phone, Email and Text by LinkedIn
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