Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ARSHDEEP KAUR

Brampton,ON

Summary

Effective Student committed to learning, developing skills in office administration , Health Services and team contribution. Skilled multitasker with superior work ethic and good teamwork, problem solving and organizational skills. Willing to take any task to help them. Reliable and dedicated team player with hardworking and resourceful approach

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Acropolis Gyro Corner
01.2023 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed approximately 30 incoming calls, emails per day from customers

Pharmacy Assistant

Riverstone Pharmacy
09.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.

Hospital Volunteer

Apollo Hospitals
04.2022 - 09.2022
  • Enhanced patient experience by providing compassionate care and assistance during hospital visits.
  • Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
  • Organized materials for hospital events, contributing to successful fundraisers and community outreach programs.
  • Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
  • Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
  • Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.

Education

Diploma in Office Administration , Health Services -

Georgian@ilac College
Toronto, ON
08.2024

High School Diploma -

Doraha Public School
Punjab, India
04.2021

Skills

  • Secure Storage of Medications
  • Insurance Collaboration
  • Prescription Interpretation
  • Excellent communication
  • Typing
  • Basic medical procedures
  • Problem Solving
  • Attention to Detail
  • Customer Service
  • Understanding of medical terminology
  • Payment Processing
  • Medical Documentation
  • Appointment Scheduling
  • Data Entry
  • Active Listening
  • Follow-Up Skills
  • MS Office

Languages

English
Full Professional
Punjabi
Native or Bilingual
hindi
Native or Bilingual

Certification

  • First aid and CPR Training - June 2023

Timeline

Pharmacy Assistant

Riverstone Pharmacy
09.2023 - 12.2023

Customer Service Representative

Acropolis Gyro Corner
01.2023 - 08.2023

Hospital Volunteer

Apollo Hospitals
04.2022 - 09.2022

Diploma in Office Administration , Health Services -

Georgian@ilac College

High School Diploma -

Doraha Public School

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ARSHDEEP KAUR