Arshdeep Kaur
Waterloo,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Execulink Telecom
09.2021 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed over 40 customer calls per day.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Content Moderator
Concentrix
04.2021 - 01.2022
- Biliugal in Hindi and English.
- Managed content distribution to online channels and social media platforms.
- Used content management system to analyze user engagement and website traffic metrics.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Approved, reviewed and edited content flowing to website.
- Directed content of website by gathering information and integrating data from other departments.
- Utilized analytics and site metrics to determine areas of improvement.
Customer Service Representative
Winners/HomeSense
09.2019 - 04.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Examined merchandise to verify correct pricing and attractive displays.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Memorized company's product offerings; contributing to 12% sales increase for quarter by communicating product benefits and providing excellent customer service.
Education
Bachelor's Degree - Business administration
Parkland College
Yorkton, SK04.2020
Skills
- Customer service
- Leadership
- Store Management Experience
- Merchandise Arrangements
- Upbeat and Positive Personality
- Readability Improvement
- Date and Statistics
- Error Correction
- Understanding of Content
- Efficient and Detail-Oriented
Timeline
Technical Support Representative
Execulink Telecom
09.2021 - Current
Content Moderator
Concentrix
04.2021 - 01.2022
Customer Service Representative
Winners/HomeSense
09.2019 - 04.2021
Bachelor's Degree - Business administration
Parkland College
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