Summary
Overview
Work History
Education
Skills
System Platforms Known:
Certification
Timeline
Generic

Arshdeep Kaur

Dartmouth,NS

Summary

Hospitality leader highly familiar with audit processes and procedures Focused on maintaining professionalism and company standards across front desk operations. Effective communicator with strong organizational skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Best Western Plus Suites
06.2023 - Current
  • Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
  • Contributed to the company's growth strategy by expanding company office hours and increasing average transaction volume.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Night Audit Supervisor

Doubletree By Hilton Hotel
12.2021 - 09.2022
  • Conducted check-in procedures for guests every shift using ONQ
  • Provided on-site training and regular performance evaluations to support staff member skill growth
  • Provided quick, complete responses to guest requests and concerns to create pleasant stays
  • Directed inventory management, account charges, and bank counting
  • Closed daily accounts and submitted statements to leadership for ongoing financial reporting
  • Monitored shift logs for notable hotel operations information and reported findings to leadership.

Guest Service Agent

Marriott Halifax Harbourfront Hotel
02.2021 - 11.2021
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
  • Streamlined check-in process to decrease wait times and increase customer satisfaction
  • Answered guest inquiries and provided information regarding hotel services and amenities.

Office Receptionist

PricewaterhouseCoopers
03.2020 - 10.2020
  • Answered the central telephone system and directed calls accordingly
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Managed multiple tasks and met time-sensitive deadlines
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Bachelor Of Applied Arts - Hospitality and Tourism Management

Cape Breton University
Sydney, NS
05.2023

Advanced Diploma - Events And Convention Management

Cape Breton University
Sydney, NS
05.2023

Skills

  • Hospitality Best Practices
  • Effective Planning
  • Issue Resolution
  • Team Building and Supervision
  • Client Relationship Management
  • Patience and composure
  • Upselling capabilities

System Platforms Known:

  • Opera
  • OnQ
  • Visual Matrix
  • PMS- Gpx

Certification

Event Planning: DMCP

CSEP

Timeline

Guest Service Agent

Best Western Plus Suites
06.2023 - Current

Night Audit Supervisor

Doubletree By Hilton Hotel
12.2021 - 09.2022

Guest Service Agent

Marriott Halifax Harbourfront Hotel
02.2021 - 11.2021

Office Receptionist

PricewaterhouseCoopers
03.2020 - 10.2020

Bachelor Of Applied Arts - Hospitality and Tourism Management

Cape Breton University

Advanced Diploma - Events And Convention Management

Cape Breton University

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Arshdeep Kaur