Arshdeep Kaur
Calgary,Alberta
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tim Hortons
09.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Medical Office Receptionist
Fotis Physio & Wellness
02.2023 - 06.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained records by recording, obtaining and updating personal and financial information.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Pulled charts and prepared for nurse and doctor assessment.
- Invoiced patients accurately in line with charging guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Experience Specialist
Galaxie Brands
02.2022 - 09.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Education
Office Administration - Health Services - Business Administration
Georgian College of Applied Arts And Technology
Barrie, ON06.2023
Skills
- Medical Administration
- Organization Skills
- Scheduling and Calender Management
- Customer and Client Relations Expert
- Medical Records Management
- Sales Expertise
- Team Collaboration and Leadership
- Multitasking
Timeline
Medical Office Receptionist
Fotis Physio & Wellness
02.2023 - 06.2023
Shift Leader
Tim Hortons
09.2022 - 09.2023
Customer Experience Specialist
Galaxie Brands
02.2022 - 09.2022
Office Administration - Health Services - Business Administration
Georgian College of Applied Arts And Technology
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