Summary
Overview
Work History
Education
Skills
Availability
Timeline
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ARSHDEEP KAUR

2 Nanaimo Dr,Ottawa

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Representative, Operations

Concentrix
01.2022 - Current
  • Plays a crucial role in enhancing the customer experience by providing exceptional service, resolving issues efficiently, ranging from billing inquiries and transaction disputes to credit limit adjustments and account maintenance.
  • Also, ensuring customer satisfaction by displaying strong communication skills, actively listening to customers' concerns, and empathizing with their situations.

Industrial Organizational Psychology, Intern

PSYCHED
05.2021 - 06.2021
  • Understanding the difference between HRM, Organizational Psychology, OB, and industrial.
  • Learn employee and work motivation, job satisfaction, leadership, organization culture, techniques to build employee/personal efficiency, etc.
  • Mental health in the workplace and various case studies on applying related concepts to the workplace.

Social Worker Intern

RITVA Foundation
01.2021 - 04.2021
  • Responsible for collecting data and making a graphic design to make others aware of hygiene menstruation
  • Organize campaigns in slum areas or in villages to make women aware of their health
  • Organize workshops and fest to raise funds for those women who can not afford sanitary napkins.

Social Worker Intern

Little Seeds
09.2020 - 10.2020
  • Handling social media account by working on various post on daily basis.
  • Creating online campaigns and making posters with a team to make our environment clean-green and plastic free by using paper products.

Education

Graduate Certificate - Human Resource Management

Algonquin College
Ottawa, ON
09.2023

Bachelor of arts - Psychology

University of Delhi
01.2021

Skills

  • Good communication and emotional intelligence
  • Exceptional listening and organizational skills
  • Analytical and interpersonal skills
  • Problem solving and critical thinking
  • Research and graphic designing
  • Proficient at Microsoft(word, excel, power point, and outlook)

Availability

Monday to Thursday -> 7am - 3pm

Friday to Saturday -> 7am - 9pm

Timeline

Representative, Operations

Concentrix
01.2022 - Current

Industrial Organizational Psychology, Intern

PSYCHED
05.2021 - 06.2021

Social Worker Intern

RITVA Foundation
01.2021 - 04.2021

Social Worker Intern

Little Seeds
09.2020 - 10.2020

Graduate Certificate - Human Resource Management

Algonquin College

Bachelor of arts - Psychology

University of Delhi

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ARSHDEEP KAUR