Summary
Overview
Work History
Education
Skills
Timeline
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Arshdeep Kaur

Surrey,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service manager to the next level.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

WALMART
07.2021 - Current
  • Practicing the 3-meter Rule.
  • Ensuring compliance with the Company's procedures regarding Customer Satisfaction Cards (CSC's) and Competition Ads.
  • Providing a friendly work environment for Associates and Customers.
  • Being knowledgeable about all register operations. Receiving customer complaints and resolves complaints when possible.
  • Correcting register errors when necessary/required.
  • Ensuring registers are prepared for opening and closing each day.
  • Following company guidelines concerning refund, cheque, bankcard and associate discount purchase approvals.
  • Following and training associates on the "One Best Way" standards of practice.
  • Responding to CSM alerts on the handheld promptly. Prov1d1ng coaching and training feedback to associates.
  • Assigning cashiers to registers and managing breaks of associates as required.
  • Communicating with management and sales floor associates to maintain Front-End coverage.
  • Resolving customer dispute/concerns and using good judgment to make decisions for the customer at the cash register and at the customer service desk.
  • Verifying items on refund tickets to actual merchandise returned.
  • Co-ordinating expense control with the use of checkout supplies.

Self-Checkout Attendant

Walmart
10.2019 - 07.2021
  • Following the "One Best Way" Standards of practice.
  • Practicing the 3-meter Attitude.
  • Greeting all customers as they approach the self-service area(s) In a polite and friendly manner to achieve utilization targets.
  • Inviting Customers to use the self-service options available. Educating customers on the correct and efficient use of self-service options, when applicable.
  • Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
  • Observing the activities of a customer to determine when and if assistance is needed.
  • Deactivating all merchandise that is purchased.
  • When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
  • Calling the Customer Service Manager for approval on overrides, error corrections or voids as needed.

Education

Post-Degree Diploma - Web And Mobile App Design And Development

Langara College
Vancouver, BC
04.2021

Bachelor of Technology - Computer Science Engineering

King's Groups of Institutions, Barnala
Barnala, Punjab
04.2017

Skills

  • Staff Training
  • Cash Handling
  • Inventory Accuracy
  • Sales Expertise
  • Social Media Platforms
  • Conflict Management
  • Cash Register Operations
  • Positive and Constructive Feedback
  • Job Assignments
  • Customer Service
  • Leadership
  • Satisfaction Surveys

Timeline

Customer Service Manager

WALMART
07.2021 - Current

Self-Checkout Attendant

Walmart
10.2019 - 07.2021

Post-Degree Diploma - Web And Mobile App Design And Development

Langara College

Bachelor of Technology - Computer Science Engineering

King's Groups of Institutions, Barnala

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Arshdeep Kaur