Gurveer Singh
Moncton
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Nordia Inc.
08.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained user account data by initiating account access and establishing in database.
Resident Attendant
Jarlette Health Services
04.2020 - 05.2023
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Front Desk Assistant (part-time)
Alexa Manpower Services
03.2016 - 04.2017
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
Education
High School Diploma -
Georgian College of Applied Arts And Technology
Barrie, ON12.2021
High School Diploma -
Guru Hargobind Public School
Sidhwan Khurd, Punjab04.2019
Skills
- Customer needs anticipation and conflict mitigation
- Telephonic Customer Support
- Managing customer relations
- Greeting customers
- Computer Knowledge (Microsoft, Mac)
- Customer service skills
Timeline
Call Center Agent
Nordia Inc.
08.2022 - Current
Resident Attendant
Jarlette Health Services
04.2020 - 05.2023
Front Desk Assistant (part-time)
Alexa Manpower Services
03.2016 - 04.2017
High School Diploma -
Georgian College of Applied Arts And Technology
High School Diploma -
Guru Hargobind Public School
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