Arsh Deep
Winnipeg
Summary
Dynamic and client-focused Auto Insurance Advisor with extensive experience in insurance sales, client support, and customer service. Holds a Level 1 General Insurance License and serves as the primary point of contact for a diverse clientele, delivering accurate, efficient, and courteous guidance. Demonstrated success in thriving within fast-paced, client-centered environments while enhancing team performance. Committed to advancing HUB’s mission of safeguarding what matters most through tailored solutions and fostering long-term relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
Uber
01.2023 - Current
- Managed time effectively to maximize daily trips while ensuring customer satisfaction
- Provided professional and courteous service to passengers, enhancing customer experience
- Adapted to changing schedules and traffic conditions, demonstrating strong problem-solving skills
- Maintained a high rating through positive interactions, communication, and reliability
Insurance Advisor
Western Financial Group
12.2021 - 09.2022
- Facilitated client engagement for auto insurance inquiries via phone, email, and personal consultations.
- Provided accurate advice on coverages, limits, and exclusions to meet client needs and retention goals.
- Built strong client relationships through active listening, empathy, and issue resolution.
- Processed renewals, calculated premiums, and ensured client profiles were updated to company standards.
Insurance Agent
Sussex Insurance
06.2021 - 12.2021
- Assisted customers with their insurance needs via phone, in person, and by email
- Sold automobile and travel insurance policies
- Provided quotes and managed walk-in queries, sales, and up-selling of products
- Followed up on all client accounts to resolve outstanding activities
- Conducted revenue procedures and ensured office was stocked with necessary documents and inventory
Customer Service Representative
24-7 Intouch
02.2021 - 06.2021
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Assistant Manager
Shell Gas Station
07.2020 - 02.2021
- Managed inventory control, merchandising, financial reports, and schedules
- Conducted weekly staff meetings to motivate staff members and address concerns
- Provided hands-on assistance to customers, assessing needs and maintaining product knowledge
- Responded to customer concerns with friendly and knowledgeable service
Sales Associate
Shell Gas Station
05.2019 - 07.2020
- Facilitated client engagement for auto insurance inquiries via phone, email, and personal consultations.
- Provided accurate advice on coverages, limits, and exclusions to meet client needs and retention goals.
- Built strong client relationships through active listening, empathy, and issue resolution.
- Processed renewals, calculated premiums, and ensured client profiles were updated to company standards.
Education
Diploma - Business Administration in General Management
Camosun College
06.2020
Skills
- Insurance Knowledge: Auto, Travel, Policy Renewals, Client Retention
- Client-Focused Service: Active Listening, Problem-Solving, Needs Analysis
- Team Collaboration: Works effectively in supportive, inclusive environments
- Technical Proficiency: MS Office, Windows-based systems, QuickBooks (basics)
- Communication: Strong verbal & written skills, multilingual (English, Punjabi, Hindi)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- General level 1 insurance License
- CPR
- First Aid
Timeline
Driver
Uber
01.2023 - Current
Insurance Advisor
Western Financial Group
12.2021 - 09.2022
Insurance Agent
Sussex Insurance
06.2021 - 12.2021
Customer Service Representative
24-7 Intouch
02.2021 - 06.2021
Assistant Manager
Shell Gas Station
07.2020 - 02.2021
Sales Associate
Shell Gas Station
05.2019 - 07.2020
Diploma - Business Administration in General Management
Camosun College