Baljit Kumari
Moncton
Summary
Dedicated and driven professional with a strong commitment to achieving organizational goals through honest, diligent, and sincere work. Experienced in financial record management, data entry, and providing administrative support in accounting. Demonstrates precision in handling accounts payable and receivable to maintain accurate financial records. Possesses a deep understanding of accounting software and utilizes analytical problem-solving skills to support efficient financial operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ATLANTIC TIRE KING
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Accountant Assistant
C.A Manbir sandhu and associate
11.2020 - 09.2024
- Provided customer service and was involved in training new team members
- Wrote weekly reports for each store for the store manager and reported performance to management
- Prepare reports and drafting income tax case files
- File income tax return and dealing in all income tax works
- Data entry and bookkeeping
- Make balance sheet
Customer Service Representative
Ramson
03.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
masters of commerce - Commerce
BAM Khalsa College
PUNJAB , INDIA05.2020
Bachelor of commerce - Commerce
BAM Khalsa College
PUNJAB , INDIA05.2018
Skills
- Microsoft Office
- Customer service
- Time management
- Staff management
- Document coordination
- Bookkeeping
- Relationship building
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- canadian securities course volume 1( canadian security institute)
Timeline
Customer Service Representative
ATLANTIC TIRE KING
08.2024 - Current
Accountant Assistant
C.A Manbir sandhu and associate
11.2020 - 09.2024
Customer Service Representative
Ramson
03.2018 - 01.2020
masters of commerce - Commerce
BAM Khalsa College
Bachelor of commerce - Commerce
BAM Khalsa College
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