Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARSHDEEP

Vancouver,Canada

Summary

Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance, and operations. Contribute to continuous process improvement to meet goals.

Overview

6
6
years of professional experience

Work History

Digital Lead Manager / Guest Experience Manager

McDonald's
04.2022 - Current
  • Promoted teamwork, customer focus, and commitment to meet performance metrics
  • Served customers, motivated crews, and kept the restaurant clean and well organized
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
  • Assisted customers with locating items, answering questions and providing direction and service
  • Leveraged data to develop insights and perspectives into competitor activities, consumer trends and cross-functional interactions impacting business success

Aviation Screening Officer

CATSA
04.2023 - 09.2023
  • Mitigated security threats by identifying, evaluating and applying appropriate situational approaches
  • Supported implementation of new security screening procedures in accordance with TSCA objectives
  • Had a period here while working At McDonalds to participate in the extensive training program for becoming a Screening officer at YVR

Order Fulfillment Associate(Contract)

Aritzia
05.2023 - 08.2023
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.

Crew Trainer

McDonald's
05.2021 - 03.2022
  • Taught crew members to maintain and clean kitchen equipment
  • Followed training curriculum that emphasized expectations for an exceptional team associate

General Crew Member

McDonald's
12.2018 - 04.2021
  • Processed cash register transactions by inputting product costs and giving back change
  • Adhered to all cash handling policies and procedures
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Greeted all customers and provided prompt and friendly service
  • Cooked food products following established instructions for preparation of particular menu items
  • Stored food at proper temperature as required by food safety regulations
  • Managed simultaneous cooking tasks well to efficiently deliver food to customers

Education

Video Editing+Effects - Television And Video Production

Emily Carr University
Vancouver
11-2024

Medical Office Administrator - Health And Human Services Management

Langara College
Vancouver, BC
08-2024

ASSOCIATE OF SCIENCE - GEOGRAPHY

Langara College
Vancouver, BC
04-2021

Skills

  • Consumer Trend Analysis
  • Inventory Management
  • Patient Scheduling
  • Medical terminology knowledge
  • EMR / EHR
  • Clinical Documentation
  • Passenger Screening
  • Threat detection
  • Baggage Inspection
  • X-ray interpretation
  • Employee Training
  • Cash Handling
  • Product Packaging

Timeline

Order Fulfillment Associate(Contract)

Aritzia
05.2023 - 08.2023

Aviation Screening Officer

CATSA
04.2023 - 09.2023

Digital Lead Manager / Guest Experience Manager

McDonald's
04.2022 - Current

Crew Trainer

McDonald's
05.2021 - 03.2022

General Crew Member

McDonald's
12.2018 - 04.2021

Video Editing+Effects - Television And Video Production

Emily Carr University

Medical Office Administrator - Health And Human Services Management

Langara College

ASSOCIATE OF SCIENCE - GEOGRAPHY

Langara College

Similar Profiles

CREATE PROFILE
ARSHDEEP