Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Arshad Khan

Winnipeg,Canada

Summary

Dedicated fraud and security analyst with over 6 years of combined experience in the banking, finance, and retail sectors. Proficient in anti-money laundering (AML), fraud risk management, and regulatory compliance. Recognized for excellent communication, analytical thinking, conflict resolution, and risk management. Seeking to leverage expertise to contribute to the security and operational success of banking or law enforcement institutions.

Overview

8
8
years of professional experience

Work History

Fraud and Security Analyst

Royal Bank of Canada
08.2023 - Current
  • Engage with clients through various communication channels to deliver an outstanding client experience helping protect our clients
  • Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
  • Resolve problems at first point of contact in a friendly and helpful manner
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Cultivate and maintain relationships with partners to work as one RBC
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Job Skills Achieved: Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Ethical Business, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

Sales Associate/Cashier

Pilot Flying J
05.2023 - 12.2023
  • Delivered exceptional customer service by assisting customers with purchases, answering inquiries, and resolving concerns promptly
  • Operated the cash register efficiently, processing cash, debit, and credit transactions with 100% accuracy
  • Maintained product displays by restocking shelves, organizing merchandise, and ensuring inventory levels were adequate
  • Ensured store cleanliness by performing daily tasks, including sweeping, mopping, and maintaining restrooms
  • Collaborated with team members to meet sales goals and enhance overall store performance
  • Assisted truck drivers with fuel desk services, including payments, parking, and providing information on promotions or loyalty programs
  • Gained proficiency in handling high-pressure, fast-paced environments while maintaining a friendly and professional demeanor
  • Key Achievement: Consistently received positive feedback from customers and management for outstanding service and reliability

Banking Advisor

Royal Bank of Canada
06.2022 - 07.2023
  • Perform the initial analysis of the applications received, in order to ensure that the solution requested meets the client's needs and is suitable for their profile
  • Work closely with the Mobile Sales Force (RSM, FSS) and senior advisors
  • Take charge of the referrals assigned to you efficiently
  • Ensure credit applications are forwarded to representatives or directly to clients for cross-sales analysis
  • Ensure credit applications are sent for analysis and carry out all the activities required to conclude the transactions
  • Make proactive prospecting calls, with a view to encouraging financial advisors to refer potential clients with banking product needs to us
  • Follow established processes and procedures rigorously and produce high-quality files that comply with the standards in effect
  • Provide clients with an annual relationship management call and review
  • Work with the WMC primary relationship advisors on any potential referral opportunities
  • Implement practice management disciplines, partnering with WMC advisors to promote referrals resulting in new banking and lending relationships
  • Jobs Skilled Achieved: Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy

Client Advisor

Royal Bank of Canada
01.2020 - 12.2022
  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
  • Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
  • Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
  • Understand & resolve client concerns, where possible, at first point of contact
  • Educate & assist clients with using RBC digital capabilities
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Security Officer

Impact Securities
01.2017 - 12.2018
  • Provided security for high-profile hotel environments, ensuring client safety
  • Monitored surveillance systems and performed regular checks to prevent incidents

Education

Diploma - Business Accounting And Management

Red River College of Applied Arts, Science And Technology
Portage La Prairie, MB
01-2019

Certificate - Computer Science

International School of Manitoba
Winnipeg, MB
04-2018

Certificate of Advanced Levels -

Academia
06-2016

Skills

  • Intrusion detection
  • Endpoint security
  • Identity and Access management
  • Risk mitigation
  • Quality assurance
  • Security assurance
  • Critical thinking skills
  • Crime trend analysis
  • Multitasking Abilities
  • Problem-solving abilities
  • Teamwork and collaboration
  • Customer relations
  • Call center experience
  • Relationship building
  • Staff training
  • Sales expertise
  • Recordkeeping strengths
  • Sales closing
  • POS systems expert
  • CRM software
  • CRM software proficiency
  • Credit adjustments
  • Client engagement
  • Data analysis
  • Search engine optimization
  • Report writhing
  • Public service
  • Reliability
  • Computer skills
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Adaptability and flexibility
  • Excellent communication
  • Time management
  • Community relationships
  • Fraud Management & Risk Control
  • Anti-Money Laundering (AML) & Financial Regulations
  • Credit Analysis & Lending Solutions
  • Team Leadership & Conflict Resolution
  • Information Capture & Process Management
  • Technical Proficiency: Microsoft Office Suite, Sage-50, Banking Software
  • Multilingual Communication: English and Bengali, Hindi and Urdu
  • Preventing fraudulent activities related to payment methods, including mobile payments, digital wallets, and cryptocurrencies

Accomplishments

  • Created daily database reports to identify and mediate potential vulnerabilities.
  • Collaborated with team of RBC Portage Branch in the development of Senior Digital access enabling Seniors to completed banking necessaries during Covid and after covid results of 85% senior Learning the usage of Online Banking.
  • Supervised team of 5 staff members.
  • Successfully completed two-week security training program.
  • Completed manager training program.

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Professional Working
Urdu
Professional Working

Timeline

Fraud and Security Analyst

Royal Bank of Canada
08.2023 - Current

Sales Associate/Cashier

Pilot Flying J
05.2023 - 12.2023

Banking Advisor

Royal Bank of Canada
06.2022 - 07.2023

Client Advisor

Royal Bank of Canada
01.2020 - 12.2022

Security Officer

Impact Securities
01.2017 - 12.2018

Diploma - Business Accounting And Management

Red River College of Applied Arts, Science And Technology

Certificate - Computer Science

International School of Manitoba

Certificate of Advanced Levels -

Academia

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