Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
Arshad Ahmed

Arshad Ahmed

Cochrane,AB

Summary

To secure a position where qualities of being a fast learner with the ability to take on new challenges can be used and existing skills in the areas of hospitality and customer service can be utilized.

Overview

14
14
years of professional experience

Work History

Food Service Supervisor

The Market Bistro
11.2022 - Current
  • Supervise and co-ordinate activities of food service staff to ensure that they provide customers with spectacular dining experience.
  • Estimate food and ingredients demand /shortage based on service trend and observation. Order ingredients and supplies required for meal preparation to ensure adequate inventory.
  • Prepare work schedules and cleaning schedules for service staff.
  • Ensure that food and service meet standard of Market Bistro
  • Ensure health and safety regulation are followed by all service staff of Market Bistro
  • Assist Assistant manager and Manger with selection and training of service staff.
  • Assist Assistant manager and Manger with planning of menu, portion, cost and waste control measures.
  • Oversaw training of more than 6 team members.

Sales Center Manager

The Westin Kolkata Rajarhat
03.2022 - 10.2022
  • Responsible for Corporate, MICE and Travel Agent Room Sales for the hotel
  • Clear understanding of the hotels business strategies pertaining to competition hotel, then set goals to achieve a consistent COMSET ranking and determine action plans to meet those goals
  • Update action plans and financial objectives on monthly basis with Marriott Area Team
  • Identify Secondary markets and business opportunities in other cities around the hotel
  • Represent Hotels in various events and exhibition
  • Conducts daily sales calls and arrange site inspection trips to hotels for all potential clients
  • Participates in sales calls with members of sales team to acquire new business and/or close on business
  • Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels
  • Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals
  • Attending all department and hotel meetings as necessary
  • Builds and strengthens relationships with existing and new customers to enable future bookings
  • Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Sales Manager

The Westin Kolkata Rajarhat
08.2021 - 02.2022
  • Responsible for meeting the sales targets of INR 120 million for the organization through effective planning and budgeting
  • Devises strategies and techniques for achieving the sales targets
  • Map potential customers and generate leads for the organization
  • Motivating team members, setting targets for the sales executives and other sales representatives through careful observation of interests and specializations of the individuals
  • Emphasized customer service and satisfaction to the highest levels by controlling all aspects of sales including initial contact, relationship building, creating proposals and event orders
  • Achieved INR 96 million in sales month to date and increase in APC by 7% Y/Y
  • Consistently increased room and catering occupancy M/M from 8% to 17%
  • Managed quarterly and monthly Budget/P&L's.

Assistant Sales Manager

The Westin Kolkata Rajarhat
03.2019 - 07.2021
  • To achieve revenue goal in accordance with the budget allocated in different segment of business.
  • Closing wedding and wedding related events and achieving the target of INR 53 Million
  • Setting into place the practices, processes, standard operating procedures for the day-to-day running of the department
  • Working closely with the Director of Sales and Marketing for Hotel budgets and re forecasting for reactive team.
  • Maintaining and updating all sales systems, such as sales records and reports, conference calendar, traces of history and potentials. Panning and preparing team working schedule through rostering for reactive sales team of the hotel

Sales Executive

The Westin Kolkata Rajarhat
01.2018 - 02.2019
  • Excellent brand awareness and product knowledge maintained and utilized while positioning the hotel in the market
  • Continually provide excellent guest service to build guest loyalty
  • Maintain and develop key accounts
  • Establish viable sales leads through proactive sales blitz
  • Respond to all guest inquiries in a professional and timely manner
  • Developed a complete corporate client base as a part of the pre-opening sales team
  • Meet and arrange sales calls with prospective clients to generate business for the hotel.

Team Leader - Food and Beverage

The Westin Kolkata Rajarhat
10.2016 - 12.2017
  • Planned and directed functions of the Food and Beverage Department to meet the daily needs of the operation in order to maintain high standards of F&B quality service
  • Described, assigned, and delegated responsibility to team member
  • Monitored and enforced all standards, policies and procedures
  • Direct over sight of 20 - 30 Team Members including, Bartenders, Cocktail Servers, Baristas, Bar Backs, and Food Servers
  • Liaison between Sales Team and Food and Beverage Director to achieve the targeted Budget for the Outlet (Seasonal Tastes) and maintaining the beverage cost percentage to 22%
  • Conducted Monthly inventory, purchases, waste, and perpetual reconciliation in accordance with company policies and procedures.

Food and Beverage Manager

Marriott Richmond West
07.2010 - 02.2013
  • Oversee and supervise the welcoming of customers, seat guests in station rotation, ensuring that all servers are seated in a fair and equal manner
  • Process customer complaints as and when situation arises
  • Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs
  • Communicate daily with restaurant manager with regard to special events, house counts, etc
  • Assist restaurant managers in conducting menu classes and taste panels
  • Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records
  • Plan, hire, train, oversee and manage the members of staff
  • Check food and beverage supplies and place orders when needed
  • Track and order shipments
  • Maintain bank to SOP, keep it balanced and secure at all times.

Education

B.A in International Hospitality Management -

International Institute of Hotel Management
Kolkata

Passed Examination, AISSE -

Council for the Central Board of Secondary Education, New Delhi

Passed Examination, AISSCE -

Council for the Central Board of Secondary Education, New Delhi

Skills

  • Able to make prompt and intelligent decisions
  • Good team player and leader
  • Flexible in nature
  • Event management capabilities
  • Enhanced interpersonal skills
  • Good organizational and time-management skills
  • Technical: Microsoft Office, Opera by Micros/Fidelio
  • Staff Supervision
  • Kitchen staff coordination
  • Staff Leadership
  • Schedule Management
  • Food Safety Compliance
  • Ordering Supplies

Websites

Accomplishments

  • Awarded "Employee of the Month" December 2010 in recognition of excellence Marriott Richmond West, USA
  • Completed ServSafe Training in USA.
  • Awarded with the "Take care Champion " 2012 Marriott Richmond West, USA
  • Special recognition from the General Manager for outstanding performance as a Sales Executive in achieving the individual budget.
  • Letter of appreciation from the General Manager for positive guest feedback and repeated number of mentions on TripAdvisior by guests.

Languages

Birding
A Plantsman
Photography
Adventure Sports

Timeline

Food Service Supervisor

The Market Bistro
11.2022 - Current

Sales Center Manager

The Westin Kolkata Rajarhat
03.2022 - 10.2022

Sales Manager

The Westin Kolkata Rajarhat
08.2021 - 02.2022

Assistant Sales Manager

The Westin Kolkata Rajarhat
03.2019 - 07.2021

Sales Executive

The Westin Kolkata Rajarhat
01.2018 - 02.2019

Team Leader - Food and Beverage

The Westin Kolkata Rajarhat
10.2016 - 12.2017

Food and Beverage Manager

Marriott Richmond West
07.2010 - 02.2013

B.A in International Hospitality Management -

International Institute of Hotel Management

Passed Examination, AISSE -

Council for the Central Board of Secondary Education, New Delhi

Passed Examination, AISSCE -

Council for the Central Board of Secondary Education, New Delhi

Similar Profiles

CREATE PROFILE
Arshad Ahmed