Arshaan Toor
Abbotsford
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
SERVICE ADVISOR
Inland Kenworth
03.2024 - Current
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
PARTS ADVISOR
Crank'd Auto
05.2023 - 02.2024
- Tracked shipments from suppliers, communicated any delays or discrepancies with management team
- Developed strong customer service skills, providing accurate advice and assistance to customers regarding parts availability and pricing
- Built relationships with key suppliers in order to secure advantageous deals on bulk purchases.
DISPATCHER OFFICE ASSISTANT
Sharp Trucking LTD
4 2022 - 12.2023
- Performed daily administrative tasks such as filing paperwork, scheduling appointments, updating databases
- Utilized effective problem-solving techniques to quickly resolve customer complaints or inquiries
- Maintained accurate records of all incoming orders and outgoing shipments.
INSURANCE AGENT
world financial group
08.2021 - 09.2022
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
- Used company software to analyze customer coverage needs, write quotes, and issue policies
- Built and maintained relationships with clients to support satisfaction.
ASSEMBLY LINE WORKER
Escape Trailer Industries
03.2023 - 04.2023
- Followed standard operating procedures to meet quality requirements
- Worked efficiently and accurately while meeting production goals and deadlines
- Maintained a safe work environment by adhering to all safety regulations and procedures.
Education
BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION CANDIDATE -
University of Fraser Valley
GED - undefined
Rick Hansen Secondary School
Skills
Route Planning
Scheduling
Coordination
Team Collaboration
Professionalism
Certification
HLLQP
Awards
Honour Roll Grade 10/12
Timeline
SERVICE ADVISOR
Inland Kenworth
03.2024 - Current
PARTS ADVISOR
Crank'd Auto
05.2023 - 02.2024
ASSEMBLY LINE WORKER
Escape Trailer Industries
03.2023 - 04.2023
INSURANCE AGENT
world financial group
08.2021 - 09.2022
DISPATCHER OFFICE ASSISTANT
Sharp Trucking LTD
4 2022 - 12.2023
BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION CANDIDATE -
University of Fraser Valley
GED - undefined
Rick Hansen Secondary School
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