Arsha Appadu
Summary
Reliable and upbeat customer service professional, successful at promoting safety, ensuring customer satisfaction, and diligent attention to individual needs. Knowledgeable about company policies, fostering company culture, and delivering training material. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Station Attendant
Via Rail Canada
07.2022 - Current
- Mentored new hires on company procedures and effective boarding practices to foster a cohesive team and enhance passenger experience.
- Provided personalized assistance to passengers with special needs, demonstrating empathy and commitment to inclusive customer care.
- Delivered accurate and timely announcements regarding train schedules and potential delays, prioritizing clear communication for passenger convenience.
- Actively participated in ongoing training sessions to stay abreast of industry regulations, safety protocols, and customer service best practices.
Bilingual Claims Assistant
RBC Insurance
04.2022 - 06.2022
- Managed transmission of case files between offices and followed up on unresolved issues with customers.
- Verified client information and ensured accuracy of documentation on updated systems.
- Reviewed outstanding requests and adjusted workloads to meet project deadlines.
- Handled administrative tasks such as client communication, mail distribution, and document scanning.
On Train Service Attendant
Via Rail Canada
10.2021 - 04.2022
- Performs duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Responded to customer inquiries professionally in French and English and ensured a safe working environment according to standards and regulations.
- Provided exceptional service to passengers, assisted with baggage, and ensured safety on board.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
Rooms Division Manager
Holiday Inn Express & Suites Milton
03.2021 - 10.2021
- Ensured adherence to high customer service standards by overseeing room inspections and providing hands-on training for new employees.
- Managed staffing levels and employee files, supervised the housekeeping team, and resolved guest complaints to maintain operational efficiency.
- Conducted coaching and mentoring sessions for the food and beverage team, focusing on service excellence and guest satisfaction.
- Implemented process improvements based on collected feedback to enhance overall guest experience and consistently maintain high levels of customer satisfaction.
Front Desk Agent
Holiday Inn Express
03.2018 - 03.2021
- Maintained customer satisfaction, provided training for new employees, and promoted hotel promotions.
- Built rapport with customers, met or exceeded sales targets, and addressed customer needs.
- Handled customer inquiries, managed charge accounts and loyalty programs, and promoted repeat business.
- Provided above-and-beyond service, managed check-in process, and addressed guest requests promptly.
Bilingual Compensation Analyst Co-op
AON Hewitt
06.2017 - 08.2017
- Supported operations by organizing materials, interacting with customers, and completing clerical tasks.
- Communicated professionally with customers via phone, email, or in-person to provide information and direct inquiries.
- Compiled research data, created professional presentations, and produced spreadsheets with latest information.
- Answered phone calls, compiled research data, and provided professional presentations highlighting findings and recommendations.
Education
Bachelor of Arts - Political Science
York University, Glendon Campus
North York, Toronto06.2020
High School Diploma -
École Secondaire Jeunes Sans Frontières
Brampton, ON06.2016
Skills
- Proficient in English and French with strong interpersonal skills
- Exceptional client service and problem-solving abilities
- Skilled in multitasking, learning quickly, and maintaining a professional demeanor
- Experienced in company policies, relationship building, and communication, with proficiency in Microsoft Office and Excel
Certification
- Certified in Smart Serve
Timeline
Station Attendant
Via Rail Canada
07.2022 - Current
Bilingual Claims Assistant
RBC Insurance
04.2022 - 06.2022
On Train Service Attendant
Via Rail Canada
10.2021 - 04.2022
Rooms Division Manager
Holiday Inn Express & Suites Milton
03.2021 - 10.2021
Front Desk Agent
Holiday Inn Express
03.2018 - 03.2021
Bilingual Compensation Analyst Co-op
AON Hewitt
06.2017 - 08.2017
Bachelor of Arts - Political Science
York University, Glendon Campus
High School Diploma -
École Secondaire Jeunes Sans Frontières
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