Arsh Singh
Burnaby,Canada
Summary
Dedicated Implementation Specialist with 5+ years in software setup, configuration, and client support, complemented by a stron foundation in retail operations. Proven ability in managing projects, training users, and cross-team collaboration. Strong background in customer service, inventory control, and brand-driven merchandising combining tech expertise with operational insight.
Overview
10
10
years of professional experience
Work History
Implementation Specialist
Sprypoint
Charlottetown, Prince Edward Island
09.2024 - Current
- Rapidly mastered the complex CIS (Customer Information System) functionalities of utility billing software, enabling efficient support and implementation.
- Delivered comprehensive client training sessions on end-to-end utility billing processes, including meter-to-cash workflows.
- Configured software modules and actively contributed to cross-functional project initiatives, enhancing system performance and client satisfaction.
Sales Associate
TJX Companies (Winners and Homesense)
Burnaby, BC
10.2019 - 08.2025
- Delivered attentive and personalized customer service, resolving inquiries and ensuring a positive shopping experience.
- Managed inventory tasks including stocking, shelving, and maintaining product displays to optimize store layout and accessibility.
- Executed brand-focused merchandising strategies by organizing products by label, enhancing visual appeal and driving sales.
Implementation Specialist
Harris Computer
10.2021 - 08.2024
- Configured software using workflows and business rules to streamline operations.
- Assisting in Change Management within the municipalities through implementation-specific training, knowledge base, and post-Go-Live support.
- Managed full implementation lifecycle and resolved client issues via CRM.
- Used SQL for data migration and custom reporting.
Programmer Analyst
Cognizant Technology Solutions
02.2016 - 07.2019
- Translated requirements into efficient SQL code for database schema updates.
- Conducted manual testing to resolve client-raised defects via JIRA.
- Created reports using SSRS and Crystal Reports; proficient in SQL query writing.
- Collaborated in Scrum meetings to align technical tasks with business needs
Education
Post Degree Diploma - Data Analytics
Langara College
01.2021
B.TECH - E.C.E
Chandigarh Group of Colleges
06.2015
Skills
- SQL Server, MySQL workbench, PostgreSQL
- JIRA
- Crystal Reports, SSRS, Technical Report writing
- Documentation
- Microsoft Suite
- VPN, Azure
- Integrations: Paymentus, ArcGIS
- Python, R, Tableau
- HTML5, CSS3
- Google docs, SharePoint
- Teamwork, Leadership, Problem-solving
- Troubleshooting data issues, Analytical thinking
- Time management, Strong communication, Critical thinking
- Customer service
Volunteer Experience
- Cognizant Outreach member
- VOLT Member - Langara
- Food preparation and serving at Khalsa Food Bank.
Certifications And Awards
- Report Wiz award for expertise in report creation and trainings.
- Certificate training in customized JAVA with SQL.
- 'Rockstar of the team' award for overall good performance, 'Mr. Best-Dressed' at Cognizant Technology Solutions.
References
Will be provided upon request.
Timeline
Implementation Specialist
Sprypoint
09.2024 - Current
Implementation Specialist
Harris Computer
10.2021 - 08.2024
Sales Associate
TJX Companies (Winners and Homesense)
10.2019 - 08.2025
Programmer Analyst
Cognizant Technology Solutions
02.2016 - 07.2019
Post Degree Diploma - Data Analytics
Langara College
B.TECH - E.C.E
Chandigarh Group of Colleges