Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Arsh Chopra

Amherst

Summary

Passionate and dedicated hospitality professional with over 3 years of experience in providing exceptional guest services within hotel environments. Skilled in front desk operations, event coordination, and ensuring an outstanding guest experience. Proficient in using POS systems for seamless transactions and record-keeping. Eager to contribute my skills in customer service, communication, and teamwork to a dynamic hotel team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Department Manager

Walmart
08.2024 - Current
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.

Meeting and Event Managing Assistance

Four Wall Restaurant and Catering Consulting
12.2023 - 05.2024
  • Coordinated and managed various hotel events, ensuring seamless execution from start to finish
  • Assisted in managing catering inquiries, contracts, and event logistics, providing high levels of client satisfaction
  • Collaborated with hotel staff to ensure events met health and safety standards, creating a safe and welcoming environment.

Team Member (Line Supervisor)

Dougbox Wood Fired Pizza and Pasta
05.2023 - 12.2023
  • Maintained high standards of customer service, ensuring guests received personalized and attentive care
  • Handled guest orders and payments using POS systems, ensuring accurate and efficient transactions
  • Worked closely with team members to create a welcoming and hospitable dining environment, contributing to overall guest satisfaction.

Front Desk Coordinator

Robert Half Management
06.2022 - 02.2023
  • Delivered exceptional guest service as the first point of contact, efficiently handling check-ins, check-outs, and reservations
  • Managed incoming calls, inquiries, and guest requests, ensuring prompt and courteous responses
  • Operated POS systems for processing payments, managing transactions, and maintaining accurate financial records
  • Assisted in resolving guest issues and concerns, ensuring a positive experience and repeat business.

Education

Hospitality: Hotel and Restaurant Service Management -

Seneca College
Toronto, ON
12.2023

Skills

  • Front Desk Operations
  • Guest Relations & Satisfaction
  • Event Planning & Coordination
  • Reservation Management
  • POS Systems & Transaction Management
  • Conflict Resolution
  • Team Collaboration
  • Strong Communication Skills
  • Time Management
  • Multitasking & Prioritization
  • Attention to Detail

Languages

English
Full Professional

Certification

  • WHMIS Certificate
  • First Aid and CPR Certificate
  • AODA Certificate

References

Available upon request.

Timeline

Department Manager

Walmart
08.2024 - Current

Meeting and Event Managing Assistance

Four Wall Restaurant and Catering Consulting
12.2023 - 05.2024

Team Member (Line Supervisor)

Dougbox Wood Fired Pizza and Pasta
05.2023 - 12.2023

Front Desk Coordinator

Robert Half Management
06.2022 - 02.2023

Hospitality: Hotel and Restaurant Service Management -

Seneca College

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Arsh Chopra