Summary
Overview
Work History
Education
Skills
Certification
Certifications & Languages
Timeline
Generic

Arsene Dinzau

Calgary

Summary

Polished and charismatic hospitality professional with over a decade of experience in upscale restaurant and cocktail service. Proven track record of elevating guest satisfaction, driving team performance, and upholding high standards in fast-paced, refined environments. Fluent in English and French — with a keen eye for detail, natural leadership, and an intuitive sense of hospitality.


Notable achievements: Increased bar sales by 20% at The Metropolitan and ranked first in guest-generated Google reviews multiple months through standout service and strategic feedback requests.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

The Wednesday Room
05.2024 - Current
  • Crafted bespoke cocktails in a premium lounge, tailoring selections to guest preferences and maintaining consistency in high-volume conditions.
  • Maintained immaculate mise en place and stock levels, ensuring seamless shift transitions and exceptional service.

Head Bartender & Floor Manager

The Metropolitan
08.2017 - 01.2018
  • Led bar operations, developed seasonal feature menus, and oversaw scheduling, hiring, and payroll.
  • Mentored and trained new staff, fostering a culture of precision and service excellence.
  • Streamlined inventory systems, reducing bar waste by 15% and improving execution time by 20%.
  • Contributed to a 20% growth in bar revenue through service consistency and team coordination.

Bartender

Barcelona Tavern
01.2016 - 07.2017
  • Delivered high-quality bar service during peak traffic in an energetic, upscale environment.
  • Developed rapport with regular clientele and maintained speed, accuracy, and approachability under pressure.
  • Increased bar engagement and guest tips through exceptional drink presentation and customer interaction.

Shift Leader & Server

Joey Restaurant Group
01.2014 - 01.2016
  • Managed floor operations, organized server sections, and enforced service standards during high-volume shifts.
  • Handled guest escalations with professionalism, resulting in restored trust and improved satisfaction.
  • Supported management in labor cost control, closing procedures, and detailed shift reporting.
  • Trained and mentored new hires, reducing onboarding time and improving floor performance.

Education

Bachelor of Business Administration (BBA) - Accounting & Finance

Mount Royal University
Calgary, AB
06-2026

Skills

  • Elevated cocktail and wine service – 10 years in premium venues
  • Leadership in team development, scheduling, onboarding, and payroll
  • Expert in client satisfaction and service recovery under pressure
  • ProServe Certified – Deep knowledge of AGLC compliance
  • Multilingual – Fluent in English and French

Certification

ProServe Certified – AGLC | Reg. No. 20180105005

Certifications & Languages

Languages – Fluent in English, French, and Spanish

Timeline

Bartender

The Wednesday Room
05.2024 - Current

Head Bartender & Floor Manager

The Metropolitan
08.2017 - 01.2018

Bartender

Barcelona Tavern
01.2016 - 07.2017

Shift Leader & Server

Joey Restaurant Group
01.2014 - 01.2016

Bachelor of Business Administration (BBA) - Accounting & Finance

Mount Royal University

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Arsene Dinzau