Arsema Siraj
Kingston,ON
Summary
With extensive experience in customer service, cash handling, and staff training, I have a proven track record of delivering exceptional service and maintaining smooth operations in fast-paced environments. My leadership skills and ability to manage multiple tasks—such as inventory management, merchandising, and problem-solving—make me highly adaptable and efficient. I am committed to ensuring customer satisfaction, optimizing store performance, and adhering to health and safety protocols, making me an ideal candidate for a role at Frescho.
Overview
5
5
years of professional experience
Work History
Student Volunteer Coordinator
ADNOC SCHOOLS
Dubai, UAE
09.2023 - 07.2024
- Collaborated with external organizations to coordinate volunteer participation in community events.
- Planning events, such as bake sales or charity drives.
- Taking the lead in turning ideas into actionable plans.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Collaborating with students, teachers, and community members.
Restaurant Operations Manager
Taste of Ethiopia Restaurant
Dubai, UAE
06.2019 - 07.2024
- Staff Training: Trained front-of-house team on restaurant policies, guest service techniques, and communication skills to ensure a positive customer experience.
- Cash Register Operation: Trained new employees in cash register procedures, stock management, and customer service to ensure efficiency and accuracy.
- Cash Handling and Accuracy: Managed cash register operations, adhered to money handling procedures, and balanced cash drawers to prevent discrepancies.
- Inventory Management: Assisted in replenishing stock, monitored inventory levels, and maintained product availability while minimizing waste.
- Customer Service Excellence: Provided high-level customer service by addressing customer inquiries and resolving complaints promptly.
- Merchandising and Display Organization: Ensured product displays were neatly organized and aligned with company merchandising standards.
- Shift Flexibility: Willing and able to work various shifts, including evenings, weekends, and holidays to meet store needs.
- Team Collaboration: Worked closely with management and team members to ensure smooth store operations during peak hours.
- Task Prioritization: Managed multiple tasks simultaneously, ensuring the completion of stocking, customer service, and cashier duties during peak hours without delays.
- Hygiene Standards: Trained staff on proper food handling and sanitation procedures, ensuring the store met all safety regulations and passed inspections.
Education
Bachelor of Science - BioPsychology
QUEENS UNIVERSITY
KINGSTON04-2028
High School Diploma -
ADNOC SCHOOLS
ABU DHABI07-2024
Skills
- Customer Service Excellence
- Cash Management Expertise
- Leadership and Team Management
- Inventory Management
- Sales and Upselling
- Problem-Solving
- Time Management and Multitasking
- Health and Safety Compliance
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Amharic
Native/ Bilingual
Accomplishments
- Distinguished Service in Student Development award
- Exemplary Character and Commitment to Excellence award
- Distinguished Leadership in Service Innovation and Operational Management award
Timeline
Student Volunteer Coordinator
ADNOC SCHOOLS
09.2023 - 07.2024
Restaurant Operations Manager
Taste of Ethiopia Restaurant
06.2019 - 07.2024
Bachelor of Science - BioPsychology
QUEENS UNIVERSITY
High School Diploma -
ADNOC SCHOOLS
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