Arsema Nega
Sacramento
Summary
Program manager focused on delivering solutions and fostering strong stakeholder relationships to enhance overall experience. Successfully serves over 200 students while ensuring compliance with regulations and maintaining high integrity standards.
Overview
3
3
years of professional experience
Work History
Program Manager
Sacramento Chinese Community Services Center
Sacramento
07.2024 - Current
- Managed a team of 28 staff members overseeing recruitment, training, and payroll operations.
- Maintained strict confidentiality with sensitive family information including custody agreements, health records, and individual education plans.
- Build relationships with 200+ students who have experienced adverse childhood trauma and are considered priority enrollment by the State of California.
- Ensured full compliance with agency guidelines and California state laws.
- Identified and documented students need to ensure the district provides appropriate services to families.
- Fostered strong relationships with stakeholders including parents, school administration, district contact, and other service providers.
- Served as a point of contact for parents' concerns, providing solutions in a professional manner while successfully de-escalating the situation.
- Conducted regular meetings with coordinator, district, school administrator and staff members.
- Participated in ongoing professional development trainings to stay up to date with best practices.
Store Manager Intern
Kohl’s Department Store
06.2023 - 07.2023
- Analyzed financial data to identify areas of improvement for profitability.
- Collaborated with internal teams to develop innovative solutions that improve efficiency of operations.
- Reviewed sales and credit reports to measure goal achievement.
- Monitored and fulfilled online orders with in-store merchandise promptly.
- Tracked merchandise shortages on the sales floor and completed replenishment.
- Maintained online stock including return transactions.
- Scanned returned merchandise into the store system regularly.
Events & Recruitment Director at CAVE
Associated Students of CSU, Chico
05.2022 - 05.2023
- Fostered the relationship with our community partners by coordinating collaborative events.
- Managed part of the program budget for staff and volunteer appreciation events.
- Planned and supervised large community service events for Chico State.
- Recruited and hired Interns via in-person presentations and other outreach tools.
- Delegated various tasks to interns.
- Briefed direct supervisors weekly on updates within my team.
Education
Bachelor of Arts - Psychology
California State University, Chico
Languages
- Amharic, Bilingual
Software Programs
- ASANA, Paychex, Microsoft Office, Google Drive, Zoom, BOX system,
Timeline
Program Manager
Sacramento Chinese Community Services Center
07.2024 - Current
Store Manager Intern
Kohl’s Department Store
06.2023 - 07.2023
Events & Recruitment Director at CAVE
Associated Students of CSU, Chico
05.2022 - 05.2023
Bachelor of Arts - Psychology
California State University, Chico
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