Arsema Chamora
North York,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help achieve company goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Lead Retail Associate
Century Mall
05.2019 - 09.2021
- Provided personalized shopping experiences for customers, resulting in repeat business and increased loyalty.
- Managed inventory to ensure optimal product availability and minimized stock discrepancies.
- Reduced return rates through comprehensive knowledge of products as well as accurate guidance provided during purchases.
- Coordinated staff schedules, balancing workload while maintaining high levels of productivity and customer satisfaction.
- Mentored new associates, fostering a strong team environment focused on delivering excellent customer service.
- Addressed customer inquiries and resolved issues promptly, ensuring satisfaction and retention.
- Enhanced store appearance through consistent merchandising, visual displays, and maintaining cleanliness.
- Assisted in loss prevention efforts by adhering to company policies and monitoring store activity.
Online Customer Service Representative
BeU Delivery App
02.2021 - 11.2022
- Troubleshot and resolved online ordering issues and concerns to promote a seamless customer ordering process.
- Answered live online chats to give quick answers and solve problems faster.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Helped customers navigate the website to order [Product or Service] online for added convenience and access to more extensive inventory.
- Resolved customer complaints by determining the cause of the problem, selecting the best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate the online ordering process.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Front Desk Librarian
Gibson School Systems
06.2020 - 11.2022
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across the night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Cashier
Lomyad Supermarket
02.2020 - 07.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON04.2026
Skills
- Inventory management
- Cash register operation
- Basic math skills
- Product knowledge
- Refunds and exchanges
- Purchase assistance
- Customer assistance
- Cash Handling
- Product restocking
- Customer experience management
- Customer Retention
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Online Customer Service Representative
BeU Delivery App
02.2021 - 11.2022
Front Desk Librarian
Gibson School Systems
06.2020 - 11.2022
Cashier
Lomyad Supermarket
02.2020 - 07.2022
Lead Retail Associate
Century Mall
05.2019 - 09.2021
Bachelor of Arts - Psychology
York University
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