Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
AdministrativeAssistant
Arsath Ahamed Thamim Ansari

Arsath Ahamed Thamim Ansari

Mississauga,ON

Summary

Accomplished Proprietor with a proven track record in Operations Management and Customer Relationship Management, notably at Zero Point Traders. Excelled in revenue generation and business development, enhancing customer loyalty and team performance. Expert in networking, ensuring quality assurance and financial management, with a knack for fostering long-term client relationships and driving business growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Proprietor

Zero Point Traders
07.2021 - 06.2024

L

  • Optimized team hiring, training, and performance.
  • Boosted sales through effective merchandising strategies and attractive store displays.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.

Proprietor

Riskmode Tech Trading Llc
07.2017 - 07.2021
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Optimized team hiring, training, and performance.

Customer Service Agent

Easy Jet Airlines
02.2014 - 04.2015
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Contacted customers to return routine and general calls promptly.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered prompt service to prioritize customer needs.

Shift Manager

JD WETHERSPOON PLC
05.2011 - 03.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing.

Customer service

Southern Railway
London , United kingdom
04.2011 - 07.2012
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Level 6 - Business Management

Harrow International College
United Kingdom
03.2014

Skills

  • Operations Management
  • Revenue Generation
  • Purchasing and planning
  • Business Development
  • Networking skills
  • Customer Relationship Management
  • Employee Supervision
  • Quality Assurance
  • Project Management
  • Human Resources
  • Financial Management
  • Employee Performance Management
  • New business launch

Languages

English
Bilingual or Proficient (C2)
Tamil
Native or Bilingual

Certification

  • Certified Customer Service - Menzies Aviation EasyJet Airlines United Kingdom

Timeline

Proprietor

Zero Point Traders
07.2021 - 06.2024

Proprietor

Riskmode Tech Trading Llc
07.2017 - 07.2021

Customer Service Agent

Easy Jet Airlines
02.2014 - 04.2015

Shift Manager

JD WETHERSPOON PLC
05.2011 - 03.2015

Customer service

Southern Railway
04.2011 - 07.2012

Level 6 - Business Management

Harrow International College
  • London UK,EasyjetAirlines
  • Customer service
Arsath Ahamed Thamim Ansari