ARSATH AHAMED Thamim ansari
Scarborough,ON
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Delivery
UPS
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer service agent
Easyjet airlines
London gatwick
04.2013 - 03.2015
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Managed work flow to exceed quality service goals.
Shift manager
JD wetherspoon plc
London
02.2011 - 06.2014
- Investigated and resolved customer inquiries and complaints in an empathetic manner
-
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Strong leader of customer support staff.
- Maintained accurate records of past due customer account activity.
Customer service
Southern railway
London
04.2011 - 02.2014
. Guiding the customer in right train
. Checking the ticket
. Guiding the train driver and operating the signal
. followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
GED - undefined
Measi matriculation higher secondary school
2008
Associate of Arts - Business administration
Harrow international college
2012
Skills
- Exceptional interpersonal communication
- Customer Relationship Management management
- Skilled trainer
- Effective problem solver
- Process improvement specialist
- Customer-focused
- Adherence to high customer service standards
- Inventory control
- MS Office expert
- Exceptional telephone etiquette
- Microsoft Outlook, Word and Excel
Certification
I got course completion certificate in easyjet airlines which is ground operation customer service
Licence
Forklift Counter Balance
Forklift Raymond Reach
Forklift Walkie/Rider
Timeline
Customer Service Representative and Delivery
UPS
07.2024 - Current
Customer service agent
Easyjet airlines
04.2013 - 03.2015
Customer service
Southern railway
04.2011 - 02.2014
Shift manager
JD wetherspoon plc
02.2011 - 06.2014
GED - undefined
Measi matriculation higher secondary school
Associate of Arts - Business administration
Harrow international college
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