Arsany Hasaballah
Alternative Dispute Resolution Student
Whitby,ON
Summary
Focused mediation professional with success and unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Conflict Resolution Officer
Commission for Complaints for Telecom-television
Whitby, ON
02.2024 - 04.2025
- Resolved conflicts by implementing effective mediation techniques and fostering open communication.
- Developed tailored conflict resolution strategies to address unique challenges.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues (BATNA)
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Glazier
Doors & More FSA
Concord, ON
03.2022 - 01.2023
- Adhered to consistently high standards for safety, quality and service on over 900 completed projects.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email or in person.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
Legal Assistant/ Process Server
Ghabryal Law Professional Corporation
Toronto, ON
09.2020 - 01.2021
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Communicated pertinent information to clients via phone, email, and mail.
- Provided proof of service in form of affidavit.
- Researched defendants' schedules, social media and analyzed personal records to locate defendants.
Education
Graduate Certificate - Conflict Resolution & Mediation
09.2021 - 04.2023
With Honours
Bachelor of Arts - Psychology
09.2014 - 04.2019
Skills
Multilingual in English, French, Arabic
Conflict resolution skills
Professional ethics understanding
Dependable and Responsible
Accomplishments
- Successfully completed Walls 2 Bridges program at Warkworth Correctional Institute of Canada
- Successfully resolved over 100 Telecommunications complaints
- Successfully completed CPI nonviolent Crisis Intervention Training
Affiliations
- Walls 2 Bridges program
- Crisis Prevention Institution (CPI)
- Durham College Student Association(DCSA)
- Campus Conflict Resolution Services(CCRS)
Certification
CPI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leaveLanguages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Arabic
Upper intermediate (B2)
Software
Microsoft Office
Outlook
Microsoft Teams/ Zoom
LOOP
Timeline
Conflict Resolution Officer - Commission for Complaints for Telecom-television
02.2024 - 04.2025
QMED
04-2023
CPI
03-2022
Glazier - Doors & More FSA
03.2022 - 01.2023
Durham College - Graduate Certificate, Conflict Resolution & Mediation
09.2021 - 04.2023
Legal Assistant/ Process Server - Ghabryal Law Professional Corporation
09.2020 - 01.2021
Carleton University - Bachelor of Arts, Psychology
09.2014 - 04.2019