Arsalan Shirani (He/Him)
Port Moody,BC
Summary
Strategic Sales Professional with 10+ years of experience in sales and customer service with history leading teams in competitive environments. Skilled networker offering remarkable interpersonal and communication skills.
Proven leader with skill in multitasking and increasing productivity and solutions to a customers' needs. Known for excellent salesmanship and dedication to increasing profits. Successful background consistently surpassing targets in fast-paced, high-volume atmosphere. Committed to building customer loyalty by providing above-average customer service. Pursues opportunities to learn new skills and contribute to group success. Offers strong problem-solving and detail orientation abilities.
Overview
13
13
years of professional experience
Work History
Sales Manager
Jim Pattison Hyundai Coquitlam
Port Coquitlam, BC
07.2017 - 10.2022
- Leading and supporting sales team to achieve store goals. Supervising and motivating salespeople and encouraging strategies
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Appraising customers' trade in vehicles and estimating market value
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Held monthly meetings with Sales Advisors to identify techniques to overcome sales obstacles.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Maintaining customers records using computerized system and CRM
- Managing used cars department solely for both retail and wholesale units
- Covering financial department duties, credit applications and approvals through banks and lenders∙
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased retail volume 20% every year
- Increased sales revenue 15% in 2020 & 20% in 2021
Product Advisor
Jim Pattison Hyundai Coquitlam
Port Coquitlam, BC
01.2015 - 07.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted customers with product needs and introduced new store offerings hitting 65% closing ratio in 2015 and 75% in 2016
- Responding to online inquiries and leads with successful results over industry average with highest conversion ratio for two consecutive years
Achieving number one Product Advisor in delivering most profit dollar per car for two consecutive years - Demonstrated products to help customers try out offerings before making purchases.
- Engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Understanding customer psychology and building rapport and trust
- Negotiating terms and conditions of sales agreement and discussing options
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Established long term customer relationships by using effective communication and active listening skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service and Sales Associate
Hudson's Bay Company
Coquitlam, BC
01.2014 - 01.2015
- Handling cash registration and filing customer inquiries and opening new accounts
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Representative
The Brick Company
Coquitlam, BC
01.2011 - 01.2013
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Customer Service & Sales Associate
HomeSense
Coquitlam, BC
01.2009 - 01.2011
- Delivered exceptional customer service to every customer creating welcoming, positive experiences.
- Responded to customer requests for products, services and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Education
Post-Degree Certificate - Building Energy & Resource Management
05.2014
Bachelor of Computer Science - Computer Science
05.2006
Skills
- Consultative Selling Techniques
- Client Presentations
- Client Needs Assessment
- Customer Rapport-Building
- Customer Service and Assistance
- Sales Targeting
- Persuasive Negotiations
- Closing Sales
- Quote Information
- Effective Written and Verbal Communication
- Teamwork and Collaboration
- Time Management
- Problem-solver
- Detail-oriented
- Microsoft Office
- CRM Software
Interests
Hiking, Playing Instruments, Documentaries, Music and Art
Timeline
Sales Manager - Jim Pattison Hyundai Coquitlam
07.2017 - 10.2022
Product Advisor - Jim Pattison Hyundai Coquitlam
01.2015 - 07.2017
Customer Service and Sales Associate - Hudson's Bay Company
01.2014 - 01.2015
Sales Representative - The Brick Company
01.2011 - 01.2013
Customer Service & Sales Associate - HomeSense
01.2009 - 01.2011
Douglas College - Post-Degree Certificate, Building Energy & Resource Management
University of Lenjan - Bachelor of Computer Science, Computer Science
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