ARSALAN ROUHI POUR FARD
Vancouver,Canada
Summary
Customer-focused sales associate with a strong background in creative direction and design. Proven ability to connect with customers, understand their needs, and provide tailored solutions. Demonstrates a blend of customer service expertise and creative skills, with a passion for technology and innovation.
Overview
5
5
years of professional experience
Work History
Specialist
Apple
09.2024 - Current
- Served as the first point of contact, delivering personalized product advice, support, and setup to enhance customer confidence and satisfaction.
- Provided tailored recommendations, leveraging in-depth product knowledge to meet diverse customer needs.
- Maintained Apple’s visual and aesthetic standards, fostering a welcoming, inclusive environment aligned with Apple’s commitment to excellence.
- Continuously expanded product knowledge to ensure a high-quality customer experience that reflects Apple’s values.
Sales Associate (Part-Time)
MUJI Canada
09.2023 - Current
- Assisted customers with product selection, enhancing their shopping experience
- Provided detailed product information and personalized recommendations
- Maintained store visual merchandising to align with brand standards
- Handled customer inquiries and resolved issues efficiently
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Creative Director
Mosito Lighting
03.2020 - 02.2022
- Led the design and development of innovative 3D printed lighting solutions
- Managed creative projects from concept to completion, ensuring high-quality results
- Collaborated with marketing and sales teams to successfully launch products
- Built strong customer relationships through exceptional post-sales support
- Directed visual design, copywriting, and content for advertising and direct marketing campaigns
Education
Diploma - Architectural Building Engineering Technology
British Columbia Institute of Technology
Vancouver, BC07.2025
Bachelor of Science (B.S.) - Architectural Engineering
Tehran University
09.2022
Skills
- Customer Service Excellence
- Sales and Upselling Techniques
- Creative Direction
- Strong Communication Skills
- Problem-Solving Abilities
- Having an Eye for Detail
- Technical Proficiency: Apple Products
- Technical Proficiency: 3D Printing
- Technical Proficiency: Design Softwares
Volunteer Experience
3D Printing Mentor, 02/01/21, 02/28/22, Tehran Community Centre, Tehran, Tehran, Participated in professional development sessions designed to stay abreast of emerging trends in youth programming., Encouraged continuous learning, fostering a growth mindset.
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Specialist
Apple
09.2024 - Current
Sales Associate (Part-Time)
MUJI Canada
09.2023 - Current
Creative Director
Mosito Lighting
03.2020 - 02.2022
Bachelor of Science (B.S.) - Architectural Engineering
Tehran University
Diploma - Architectural Building Engineering Technology
British Columbia Institute of Technology
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