Summary
Overview
Work History
Education
Skills
Timeline
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Arrianne Fernandez

Calgary,AB

Summary

Certified Medical Office Assistant and Unit Clerk with more than 8 years of experience in a fast-paced environment handling confidential paperwork. Established record of reliability and creative positive rapport with patients, family and staff. Focused on empathetic, patient-focused care.

Overview

8
8
years of professional experience

Work History

Receptionist

EFW Radiology
01.2023 - Current
  • Welcome patients and visitors to EFW clinic locations in a compassionate and caring manner; stays on top of the patient waiting room dynamics ensuring that patients are kept aware of wait times and other pertinent information
  • Responds to questions and concerns and seeks to maintain a professional clinical atmosphere in the waiting room
  • Adheres to all privacy and confidentiality policies and procedures as they relate to EFW, our patients and our employees, ensuring that all personal and health information is collected, used, disclosed and safeguard appropriately
  • Completes the patient registration process including but not limited to:
  • Maintains patients accounts by recording, and updating personal information
  • Updates patient records in the RIS system
  • Obtains revenue by recording and updating financial information; record and collect patient charges where required; file, collect, and expedite third party claims
  • Responds in person or over the phone to patient inquiries or questions to ensure that all communication is professional and respectful
  • Schedules follow-up appointments as required
  • Manages the workflow of the frontend process, ensure that technical staff is informed of patient arrivals, other scheduling and service delivery components
  • Retrieve patient records
  • Maintains clinic equipment and supplies as necessary, checks stock to determine inventory level; anticipate needed supplies; informs Head Receptionist of orders for supplies; verifies receipt of supplies

Clinic Support Specialist

Efw Radiology
01.2020 - 01.2023
  • Responsible for supporting clerical and clinic operations; working closely with the Reception, Ultrasound, X-ray staff and the on-site EFW Physician to ensure that the patient experience is efficient and effective so that exceptional care is provided to all patients
  • Acknowledge and assists patients, family members and visitors as they arrive
  • Supports receptionist with registration of patients as necessary
  • Performs clerical tasks which include, but is not limited to:
  • Verifies patient information, referring physician information and exam on all reports
  • Ensure the delivery of STAT Report according to EFW policy
  • Prints Baby Photos, Burns CD’s and USBs
  • Performing routine administrative work such as document processing
  • Performs clinical tasks in support of the ultrasound and x-ray modalities which may include, but is not limited to:
  • Changing and escorting patients for all modalities
  • Advising and assisting patients in preparing for exams
  • Disinfecting ultrasound probes as required
  • Ordering and tracking of clinic supplies
  • Assisting technologist in stocking rooms
  • Acting as a chaperone as needed

Certified Medical Office Assistant

Woodbine Medical Centre
05.2015 - 01.2020
  • Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) that allowed doctors to focus on the health concerns of their patients
  • Prepare patients for physical evaluation including measuring vital signs, such as pulse rate, temperature, blood pressure, height, weight and record information in patients chart appropriately
  • Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
  • Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

Education

Medical Office Assistant and Unit Clerk -

Diploma - Medical Office Assistant And Unit Clerk

ABM College
Calgary, AB
2015

Skills

  • Certified Medical Assistant who is experienced in a medical office setting
  • Outstanding knowledge in using a computer, scanner, printer, telephone, fax and copier
  • Computer-literate performer with extensive software proficiency covering wide variety of applications
  • Excellent customer service and communication skills for interacting with patients, staff and the general public

Timeline

Receptionist

EFW Radiology
01.2023 - Current

Clinic Support Specialist

Efw Radiology
01.2020 - 01.2023

Certified Medical Office Assistant

Woodbine Medical Centre
05.2015 - 01.2020

Medical Office Assistant and Unit Clerk -

Diploma - Medical Office Assistant And Unit Clerk

ABM College

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Arrianne Fernandez