AR RAFI ANWAR
Toronto
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
year of professional experience
Work History
IT Help Desk
Blue Cross Blue Shield
10.2021 - 12.2021
- Provided technical support and assistance to clients by troubleshooting and resolving hardware and software issues
- Collaborated with cross-functional teams to maintain and improve the overall IT systems and infrastructure
- Maintained accurate and complete records of support requests and resolved incidents using a ticketing system.
Sales Associate
Metro Pcs
10.2020 - 10.2021
- Greets customers and makes them feel comfortable
- Interacts with customers, offering assistance and responding to queries about products and purchases
- Provides recommendations according to customer needs or preferences
- Locates merchandise for customers and places orders, where necessary
- Introduces promotions and new products to customers.
Education
High School Diploma -
Diploma -
Computer System Institute
Skokie, Illinois07.2018
Intermediate Certificate -
Computer System Institute
Skokie, Illinois07.2016
CompTIA A -
Institution/Place of Education
New Horizon, Dhaka08.2014
Skills
- Video Conferencing
- Remote System Analysis
- Support Ticket System Management
- Computer Hardware Knowledge
- Help Desk Support
- Diagnosis and Troubleshooting
- Incident Response
- Cash Register Systems
- Cash Drawer Management
- Product Knowledge
- Money Handling
- Mathematical Skills
- Hospitality and Accommodation
- Customer Satisfaction
- Customer Relations
- Refund Handling
- Merchandise Restocking
- Price Identification
- Coin and Currency Counting
- Merchandising
- Time Management
- Leadership
- MS Word
- MS Excel
- MS PowerPoint
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
Bengali
English
Hindi
Volunteer Experience
Volunteer, Campus Kitchen, 08/2018, 08/2019, Assisted in the preparation and distribution of meals to local community organizations., Maintained a clean and organized kitchen and helped with food and supply inventory management.
References
- Rashik Rashid, Nurse, (773) 656 5870
- Sabrina Chowdhury, Social Worker, (437) 248 9641
Timeline
IT Help Desk
Blue Cross Blue Shield
10.2021 - 12.2021
Sales Associate
Metro Pcs
10.2020 - 10.2021
High School Diploma -
Diploma -
Computer System Institute
Intermediate Certificate -
Computer System Institute
CompTIA A -
Institution/Place of Education
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