Arpita Malkani
Bonnyville,Canada
Summary
Highly efficient well established in fast-paced and challenging environments. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Support Worker/Health Care Aide
Extendicare
09.2024 - Current
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Customer Service Cashier
McDonald's
01.2024 - 08.2024
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Assisted customers with product selection, inquiries, and order customization requests.
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end.
- Followed all safety protocols regarding cash handling and security procedures.
- Took all the drive thru orders as well.
Crew Member
A & W Fast Food Restaurant
01.2024 - 02.2024
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
CREW MEMBER AND LINE COOK
McDonald's
02.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
IELTS & PTE INSTRUCTOR
Touchstone institute
10.2021 - 01.2022
- Boosted student performance by providing individualized support and targeted feedback.
- Enhanced classroom collaboration through implementation of group projects and team-building activities.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
Education
Post Graduate Certificate - Personal Support Worker
Algonquin College
Ottawa, ON01.2024
Post Graduate Certificate - Environmental Management And Assessment
Algonquin College
Ottawa, ON01.2023
Bachelor of Science - Biotechnology (Hons)
Lovely Professional University
Jalandhar01.2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Time management
- Multitasking and organization
- Order taking
- Adaptability and flexibility
- Problem-solving
- Active listening
Certification
- CPR
- WHMIS
- OHSA
- Wound care certificate
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Personal Support Worker/Health Care Aide
Extendicare
09.2024 - Current
Customer Service Cashier
McDonald's
01.2024 - 08.2024
Crew Member
A & W Fast Food Restaurant
01.2024 - 02.2024
CREW MEMBER AND LINE COOK
McDonald's
02.2023 - 12.2023
IELTS & PTE INSTRUCTOR
Touchstone institute
10.2021 - 01.2022
Post Graduate Certificate - Personal Support Worker
Algonquin College
Post Graduate Certificate - Environmental Management And Assessment
Algonquin College
Bachelor of Science - Biotechnology (Hons)
Lovely Professional University
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