ARPITA BAG
Toronto,Canada
Summary
Results-driven Project Management graduate with a postgraduate diploma from George Brown College. Expertise in project coordination, operations support, and stakeholder communication. Skilled in managing tasks, maintaining records, and driving process improvements in dynamic settings. Well-versed in Microsoft Project, JIRA, and Power BI, with a solid focus on enhancing efficiency and problem-solving capabilities.
Overview
4
4
years of professional experience
Work History
Childcare Assistant | Program & Operations Coordinator
High Park Daycare
02.2025 - Current
- Coordinated daily operations across multiple classrooms to ensure smooth transitions and consistent program delivery, enhancing student experience
- Maintained accurate records including attendance, medical information, and reports in compliance with safety regulations
- Planned and supported structured learning and activity programs aligned with developmental goals
- Collaborated with educators, administrators, and parents to address concerns, fostering a supportive environment and improving program effectiveness
- Adapted to dynamic staffing needs, managing priorities to maintain workflow efficiency
- Identified gaps and enhanced routines to improve engagement and time management, streamlining processes for better operational flow.
Customer Support
Teleperformance
03.2023 - 06.2023
- Addressed customer concerns efficiently to improve satisfaction and foster retention
- Resolved customer inquiries and provided accurate solutions to enhance support quality
- Leveraged product knowledge to communicate effectively with diverse clients
- Strengthened problem-solving and communication skills in a high-volume environment
Assistant Accountant Executive
Shreenathji Computer Institute
06.2022 - 12.2022
- Maintained financial records and ensured accuracy in data entry and documentation
- Supported detailed reporting and administrative processes to enhance clarity
- Assisted in tracking tasks and facilitating timely follow-ups for accountability
- Contributed to maintaining organized and efficient record systems
Education
Project Management
George Brown College
Toronto, Ontario04-2025
International Bussiness Management -
Durham College
Oshawa, Ontario04-2024
BBA - Business Administration And Management
University Of Mumbai
Mumbai04-2022
Skills
- Project Planning & Coordination
- Agile methodologies
- Data Analysis & Reporting
- Advanced Excel, Power BI
- Power BI
- Microsoft Project, JIRA
- Microsoft Office Word
- Microsoft Office PowerPoint
- Time Management & Organization
Projects
Project Title - InnovEdu – Connecting Students with Volunteer Opportunities
- Collaborated in a cross-functional team to design a mobile app connecting Ontario high school students with personalized volunteer opportunities
- Developed user stories and sprint plans using agile methodologies to support onboarding, security, and engagement
- Managed tasks including account creation, user profiles, and feedback analysis to enhance user experience
- Contributed to features such as gamification, dashboards, chat support, and real-time notifications
- Participated in stand-ups, sprint reviews, and retrospectives to improve delivery and resolve blockers
- Identified and resolved issues including accessibility gaps, cross-browser challenges, and scheduling bugs in collaboration with QA and design teams
- Applied user-centric design principles, incorporated stakeholder feedback, and documented key learnings
Barry Callebaut Sustainability
Project Spearheaded a cross-border team initiative addressing sustainability in the chocolate industry. Our proposal aligned with Sustainable Development Goals (SDGs) and focused on promoting 2nd Generation Chocolate through strategic communication and market positioning. This project enhanced my collaboration, leadership, and presentation skills in a dynamic virtual setting.
Extracurricular Activities
- Lean Modules – Yellow belt.
- Outdoor Management Training Program.
- The fundamentals of Digital Marketing.
- Attended workshop on Soft Skills - A Gate Pass for Survival and Growth.
- Management Information Systems (MIS)
- Power BI
- International Logistic - LinkedIn
Community Service
Help Age India, NGO, Mumbai, India, Volunteered for Blood Donation Camp at 'Bangha Sangha Club.
Languages
- Hindi
- Bengali
- Marathi
- English
Timeline
Childcare Assistant | Program & Operations Coordinator
High Park Daycare
02.2025 - Current
Customer Support
Teleperformance
03.2023 - 06.2023
Assistant Accountant Executive
Shreenathji Computer Institute
06.2022 - 12.2022
Project Management
George Brown College
International Bussiness Management -
Durham College
BBA - Business Administration And Management
University Of Mumbai